Talkdesk Reviews

Keyurvan K.Mid-Market(51-1000 emp.)

3.5

Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. Review collected by and hosted on G2.com.

Carlos F.Mid-Market(51-1000 emp.)

4.0

I like how practic it is, most of the time we have great audio, it's easy to finish and categorize a call, great reporting tool and dashboards. Review collected by and hosted on G2.com.

Gurstinder S.FOH Specialist

5.0

The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number. Review collected by and hosted on G2.com.

Verified User in Building MaterialsSmall-Business(50 or fewer emp.)

0.0

Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished. Review collected by and hosted on G2.com.

Verified User in Financial ServicesMid-Market(51-1000 emp.)

0.0

That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers. Review collected by and hosted on G2.com.

Verified User in Mining & MetalsMid-Market(51-1000 emp.)

0.0

The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention. Review collected by and hosted on G2.com.

Tara DundoreTier II Helpdesk Supervisor-Multifamily Division

10.0

Talkdesk is currently used in one department/division of our company. It is being used specifically by our help-desk department.

Marcos SanchesTeam Leader Cursomer Relations

10.0

I've been working with Talkdesk for a year now it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.
Easy call system, easy to call and manage. Very stable and rarely crashes. Syncs with our internal system, making it precise and easy to use.

Verified UserAccount Manager

10.0

It is being used by the whole organization, it addresses fast and reliable solutions to connect with customers since when we call clients it takes less than a second and the phone starts ringing and with this happening time management is right on track
Rapid calls since it connects fast Reliable since can handle numerous calls at the same time Effociency since we can use various numbers at the same time to help you maintain a certain level of professionalism