Talkdesk Alternatives & ReviewsUsed by 83% Professionals

Talkdesk Reviews

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Talkdesk is an innovative customer experience platform empowering businesses. Its collaborative setup and real-time insights enhance teamwork and data-driven decision-making. The unified dashboard and industry benchmarks offer comprehensive overviews and performance comparisons. Seamless integrations and flexible deployment options streamline workflows, enabling organizations to excel in customer experiences and operational efficiency.

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Top Comments by G2
Positive Comments
  • Keyurvan K.Mid-Market(51-1000 emp.)

    Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. Review collected by and hosted on

  • Carlos F.Mid-Market(51-1000 emp.)

    I like how practic it is, most of the time we have great audio, it's easy to finish and categorize a call, great reporting tool and dashboards. Review collected by and hosted on

  • Gurstinder S.FOH Specialist

    The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number. Review collected by and hosted on

Negative Comments
  • Verified User in Building MaterialsSmall-Business(50 or fewer emp.)

    Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished. Review collected by and hosted on

  • Verified User in Financial ServicesMid-Market(51-1000 emp.)

    That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers. Review collected by and hosted on

  • Verified User in Mining & MetalsMid-Market(51-1000 emp.)

    The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention. Review collected by and hosted on

Top Comments by Trustradius
Positive Comments
  • Tara DundoreTier II Helpdesk Supervisor-Multifamily Division

    Talkdesk is currently used in one department/division of our company. It is being used specifically by our help-desk department.

  • Blake ThomasCSR

    Talkdesk is great! it is very simple and easy to use. It is great for managing call flow and helps us to better serve customers in our support department. I have been using Talkdesk for about six months and so far I do not have any complaints. I would recommend Talkdesk to anyone looking into it. It has been great thus far!

  • Cory SwensonSpotHero

    TalkDesk helps us every day by bringing happiness to customers all across the United States. We rent out parking spots at garages from California all the way to Canada and we couldn't do it without TalkDesk. TalkDesk is very reliable with phone calls, customers can hear us crystal clear(unless they have bad service), and we are able to bring people together one parking space at a time. If we didn't have TalkDesk then SpotHero wouldn't be the best App that it is out today! GO TALKDESK!!
    Bring customers and us closer together. Help communicate internally within our company. Helps non-tech savvy people to help other customers with ease.