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Vonage Reviews

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4.2

/5

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Vonage is a popular AI-powered cloud contact center solution that excels in elevating customer experiences through advanced AI capabilities. With seamless sales and service optimization, it boosts team productivity and satisfaction while providing valuable data-driven insights. Users can rely on Vonage's comprehensive features to enhance business performance and customer engagement, making it an ideal choice for businesses looking to improve their customer interactions and streamline operations. Overall, Vonage empowers businesses to deliver exceptional customer experiences across the board.

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Vonage
3.8(84 Ratings)
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Positive Comments
  • Verified UserConsultant
    Review
    10.0

    Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.
    The call clarity. The quality of the call is so good and clear with crispness of voice. Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls. The call charges are very competitive and the customer service is very good - they resolve our issues in no time. International calls are made easy without boundaries with full sound clarity for cheaper rates. The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.

  • Jay DonaldsonPartner
    Review
    10.0

    We use Vonage across our organization. We love the ease of setup, the phone systems, ease of use, and ability to handle conferences through Chime.
    Chime - comes with our account, used to hold online meetings and screen share Stable, consistant connections Able to easily customize settings - personal and business-wide

  • Elvin ThomasGSO IT Coordinator
    Review
    10.0

    Vonage Business Cloud is being used by our US Offices. For end users, it gives us multiple options for making calls via phone, app, and/or online portal. For IT's, it gives us great options for supporting users on site. The admin portal allows us to make many changes/implementations without having to contact support.
    Vonage Business Cloud makes it easy to make changes to user profiles, voicemail passwords, and other settings. It gives users access to their phone whether they are with their physical phone or not.