Ytel Reviews

Derrel R.Mid-Market(51-1000 emp.)

5.0

I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. Review collected by and hosted on G2.com.

Derrel R.Small-Business(50 or fewer emp.)

5.0

I love everything about Ytel! This is by far the best dialer that I have ever used. Ytel has every feature that any business that is making/taking calls could ever imagine. Any metric that you need to track is available on one report or another. Ytel allows me to track, gauge, and monitor performance by every possible metric there is, and export every single report in an Excel sheet so it can be sorted, filtered, and tailored to fit my needs for the campaign that I am managing. You could also manage multiple campaigns very easily with Ytel, in real time which has no delay when you adjust the setting to "live". Ytel is everything any business that is taking calls could ever need. Review collected by and hosted on G2.com.

Briana B.Operations manager

5.0

We've used ytel for over 5 years now in our day to day operations. It really helps with the shake 'n' stir method to avoid spam issues to call out to consumers. Review collected by and hosted on G2.com.

Elvedina P.Supervisor

0.0

It is horrible. The connection to clients, you can barely finish a phone call without a problem Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

2.5

Sometimes the system would crash if there were to may agents logged on at once. Review collected by and hosted on G2.com.

Verified User in InsuranceEnterprise(> 1000 emp.)

4.0

Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. Review collected by and hosted on G2.com.