About Bright Pattern
Bright Pattern Features
- Seamless Data Syncing : Effortlessly synchronizes data across platforms for real-time information accessibility to boost productivity.
- Intelligent Agent Assistance : Empowers agents with smart tools for exceptional customer experiences and optimized performance.
- Sentiment Analysis : Businesses can gain valuable insights through sentiment analysis, tailoring interactions based on emotions.
- Drag and Drop Report Builder : Easily creates comprehensive reports with a user-friendly drag-and-drop interface.
- Unified Omnichannel Reporting : Users can access centralized reporting for all interactions and gain a holistic view of communications.
- Messenger App Support : Seamlessly integrates with popular messenger apps, expanding communication channels for customers.
Bright Pattern Ratings and Reviews
Top Reviews
- Verified User in AutomotiveMid-Market(51-1000 emp.)
The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.
- Brett L.Small-Business(50 or fewer emp.)
Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk. Review collected by and hosted on G2.com.