- WhatsApp Inbound Message : Allows businesses to receive and reply to messages from customers via WhatsApp.
- Personalized Greetings and Music : Users can customize greetings and music for callers, enhancing the overall customer experience.
- Number Porting : This allows businesses to transfer existing phone numbers to CloudTalk without disruption.
- Auto Answer : Allows businesses to radically cut down your call center’s wait times by routing incoming calls to the first available agent.
- Call Notes : Users can add call notes to customer interactions, facilitating better information sharing and seamless follow-ups.
- Speech to Text : Seamlessly converts voice conversations into written text, enabling easy transcription and analysis of call content.
- Oliver C.Customer Support Lead
The call flows are easy to set up and support is good for any questions. Review collected by and hosted on G2.com.
- Alistair R.Director
I also encountered issues with my phone which to be fair to CloudTalk is a flavour of Android (OxygenOS) that would not allow me to answer incoming calls on my soft phone. Although this was annoying for me, it was made clear that they could not support this and regardless within a matter of months they released a fix anyway Review collected by and hosted on G2.com.