- Custom Reporting : Allows users to customize reports based on specific metrics and data points, providing tailored insights for their unique needs.
- Keypad Scoring : Enable users to score calls based on customer responses, helps to prioritize and qualify leads.
- Call Transcription : Automatically transcribes conversations, providing businesses with accurate and detailed written records of their calls.
- Automated Lead Tagging : Automates the process of tagging leads based on predefined criteria, making it easier to categorize and track leads effectively.
- Call Forwarding : Enables businesses to route incoming calls to specific departments or individuals, ensuring efficient call management.
- Built-In Conversational Intelligence : Automatically analyzes calls, providing businesses with actionable insights and turning conversations into valuable data.
- Deidre G.Small-Business(50 or fewer emp.)
There is nothing I like they blow us off whenever we call for tech assistance constantly told another level will have to call and no one ever calls Review collected by and hosted on G2.com.
- Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)
I've been a client for years, and all they ever do is try to find ways to get more money out of you. First, they gave form submission tracking for free, then they started charging for it. The last unethical thing they attempted was to get me to sign up for their revenue program. They wanted me to break all of my clients into individual accounts, which would raise all of their rates and complicate the processes for my business, all for a 20% revenue share - which wouldn't cover the increased costs. Review collected by and hosted on G2.com.