Used by 74% Professionals
CommPeak Reviews
Paid4.5
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
CommPeak is a versatile cloud-based contact center solution, providing global accessibility for streamlined management of customer interactions across multiple channels. Users can efficiently monitor, engage, and enhance customer experiences through phone, chat, email, and more. CommPeak's robust reporting capabilities empower users to track and optimize various aspects of their business operations. It's a valuable tool for businesses seeking to elevate their customer engagement and operational efficiency, making it an excellent choice for contact center management.
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CommPeak4.5(5 Ratings)
CommPeak4.5(5 Ratings)
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- 4.5
4.5
2.5One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solution with their scalable feature of aiding our client services department. Frankly, the answer was spot on and easy to implement Review collected by and hosted on G2.com.
5.0The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems. Review collected by and hosted on G2.com.
5.0PBX stats - Super detailed. I can see all the agents and what theyre doing at that moment. Basically instead of needing to find all the information for myself, the CommPeak dashboard does everything for me. Review collected by and hosted on G2.com.
2.5No trial version. We always go with the trial version, but we took a short subscription since they didn't have it. Cost-wise, they need to improve. Customer needs to be agile which delayed some of our processes. Review collected by and hosted on G2.com.
5.0Everything is ok. I just love the product. Review collected by and hosted on G2.com.
5.0There were a couple of times that my password wasnt working, so that was a bit annoying. But I called live support, and they fixed it right away. Review collected by and hosted on G2.com.
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