Evolve IP Phone SystemsUsed by 74% Professionals

Evolve IP Phone Systems Reviews

Paid

3.5

/5

(Alternatives.co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Evolve IP Phone Systems provide crystal clear voice services and award-winning collaboration tools. With Evolve, you can easily improve your employee as well as end-customer experiences, all for outstanding collaboration, and the growth of the business. The platform features top-notch tools and solutions that are customizable, and scalable as per various business requirements.

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Alternatives.co has rated
Evolve IP Phone Systems
4
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  • 4
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G2
4.0
Top Comments by G2
Positive Comments
  • Christopher G.Application Development Director
    Review
    4.5

    I like the flexibility of the product. We have about 50% of our users that have desk handsets and the other 50% that use solely softphones. The system works equally well in both cases. We also have users with a variety of needs and Evolve's different user levels allows us to mix and match to get the functionality that each user needs without having to pay for features that they don't. The one enhancement that I would like to see is API access to the call data. It would be beneficial to us to be able to utilize that data within other applications and to aggregate that data with other metrics from a BI standpoint. The biggest problems that were solved by going to an IP phone system from a on-premise PBX were no longer having to manage and support the hardware as well as increasing our availability of the phone service. For instance, if we lose power or network connectivity at the office location, a called will still reach the auto-attendant, calls can be forwarded to other numbers such as a user's cell phone, and voicemail messages will still be received as email attachments.

  • Verified User in InsuranceMid-Market(51-1000 emp.)
    Review
    1.5

    Customer Service was really helpful. When we had issues with either the phone system or reporting, we were able to contact and get items resolved quickly. Sometimes we would be on the phone customer service daily and they would be very helpful and nce. Outdated phone system, outdated softphone system, call recording retention was not great. Most of the call recordings were hard to retrieve, we had to retrieve them from their archived ftp site. The reporting was difficult to use and not great to easily share with external clients. Dashboard was not easy to follow and was not a helpful tool for us. The whole system was just very outdated. I would recommend this system if the business just wants a simple phone system. I would not recommend if the business is looking for a call center solution. We needed a phone system. We needed a hosted solution and Evolve at that time was a great solution because we were virtual call center and office. Softphone was also helpful to add to our business.

  • Dennis B.Mid-Market(51-1000 emp.)
    Review
    4.0

    When we transitioned from our internal IP phone system to the EvolveIP offering, their team involved with the transition was very knowledgeable and capable. They were ready to roll up their sleeves and help out with just about any task needed - even crawling under desks and plugging in phones. Additionally, as with the title, in the past 16 months, we have had a very good experience as well as a great up-time record with EvolveIP As this company is growing and growing (a GOOD thing), it seems like their Support Desk personnel are sometimes a little behind in training/capabilities. This is primarily the front line. However, in EvolveIP's defense, they have an easy path for escalations - and on the very few occasions that I have escalated - things got remedied very quickly. Primarily, replacing a legacy on-prem IP telephony solution - lower cost, better management by our teams, more flexibility

Negative Comments
  • Christopher G.Application Development Director
    Review
    4.5

    I like the flexibility of the product. We have about 50% of our users that have desk handsets and the other 50% that use solely softphones. The system works equally well in both cases. We also have users with a variety of needs and Evolve's different user levels allows us to mix and match to get the functionality that each user needs without having to pay for features that they don't. The one enhancement that I would like to see is API access to the call data. It would be beneficial to us to be able to utilize that data within other applications and to aggregate that data with other metrics from a BI standpoint. The biggest problems that were solved by going to an IP phone system from a on-premise PBX were no longer having to manage and support the hardware as well as increasing our availability of the phone service. For instance, if we lose power or network connectivity at the office location, a called will still reach the auto-attendant, calls can be forwarded to other numbers such as a user's cell phone, and voicemail messages will still be received as email attachments.

  • Verified User in InsuranceMid-Market(51-1000 emp.)
    Review
    1.5

    Customer Service was really helpful. When we had issues with either the phone system or reporting, we were able to contact and get items resolved quickly. Sometimes we would be on the phone customer service daily and they would be very helpful and nce. Outdated phone system, outdated softphone system, call recording retention was not great. Most of the call recordings were hard to retrieve, we had to retrieve them from their archived ftp site. The reporting was difficult to use and not great to easily share with external clients. Dashboard was not easy to follow and was not a helpful tool for us. The whole system was just very outdated. I would recommend this system if the business just wants a simple phone system. I would not recommend if the business is looking for a call center solution. We needed a phone system. We needed a hosted solution and Evolve at that time was a great solution because we were virtual call center and office. Softphone was also helpful to add to our business.

  • Dennis B.Mid-Market(51-1000 emp.)
    Review
    4.0

    When we transitioned from our internal IP phone system to the EvolveIP offering, their team involved with the transition was very knowledgeable and capable. They were ready to roll up their sleeves and help out with just about any task needed - even crawling under desks and plugging in phones. Additionally, as with the title, in the past 16 months, we have had a very good experience as well as a great up-time record with EvolveIP As this company is growing and growing (a GOOD thing), it seems like their Support Desk personnel are sometimes a little behind in training/capabilities. This is primarily the front line. However, in EvolveIP's defense, they have an easy path for escalations - and on the very few occasions that I have escalated - things got remedied very quickly. Primarily, replacing a legacy on-prem IP telephony solution - lower cost, better management by our teams, more flexibility

GetApp
4.0
Top Comments by GetApp
Positive Comments
  • Kenneth B.Hospital & Health Care
    Review
    5.0

    When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

  • lane p.Internet
    Review
    5.0

    Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments. The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

  • Larry H.Automotive
    Review
    5.0

    EvolveIP has been very easy to work with. Changes to our agreements are very simple and support always follows up with open items.

Negative Comments
  • Kristi S.Veterinary
    Review
    1.0

    The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.

  • Max B.Logistics and Supply Chain
    Review
    3.0

    Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

  • Andy T.Media Production
    Review
    3.0

    I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.

Capterra
4.0
Top Comments by Capterra
Comments
  • Josiah K.Benefits Outreach Specialist
    Review
    4.0

    Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience.
    For me as a call center operator, it is very easy to make transfers and handle multiple lines simultaneously. I appreciate how easy it is to make transfers, hold one line, the other, or both, and make callbacks. The virtual hold feature allows for better answer rates and higher customer satisfaction. Last, it is easy to relocate or minimize the tabs for the call center software, making it easy to navigate other web pages while handling calls.
    The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which *can* cause calls to bump from one agent to the next. I have heard that the supervisor view uses a lot of RAM, and therefore is prone to freezing up or not working as it should; however, I have not experienced this personally. The call center where I work does not use their recording feature (for rights and responsibilities) because it cannot (yet) be paused; I have heard that this is under development.

  • Max B.Business Consultant
    Review
    3.0

    Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.
    Our previous system was ugly designed and outdated. Most dialing software systems have new features which make it easier to provide customers with the right information.
    Our previus dialing system had not so many option for reporting and complex dialing. This software has al these option. Some of them work well. Besides that this system doesn't remove clients from the queue. Our previous system did unfortunately...
    It cost us a lot of time to implement this software. There are still things that aren't working well right now. Unfortunately, the company can't solve all the problems at once. One last thing: the user interface, for call agents and adminstrators aswell, looks outdated.

  • Andy T.Helpdesk & Systems Tech
    Review
    3.0

    I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.
    There wasn't a lot that we really liked about this platform. It mostly functioned as a phone system for the year that we had it, but it wasn't right for us.
    The support was not great. I think they did try to provide good support, it just usually fell short for us. The unified communications app was not very good and had some issues. The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use. We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.

  • Kenneth B.Call Center Manager
    Review
    5.0

    When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.
    We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.
    The least favorite part about the software would have to be that the numbers reported to the agents in "real time" do not match the numbers that are pulled on the back end. Not a huge deal for us because we rely on the tracking on the back end which is correct.

  • Jeanetta M.Manager, Customer Service
    Review
    3.0

    Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur.
    Reporting Capabilities. Potential. Monitoring Wallboard
    Not very user Friendly. Quirky. Issues with things, like lingering "ghost" calls,that happen without full explanation.

  • Kristi S.Owner
    Review
    1.0

    The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.
    The Pro's were only the thing I already had in place before Evolve took over my existing phone company.
    The online portal is impossible to use and there is no help to set it up. No Customer Service or Support.