Convoso Reviews

Jordan A.Recruiter/Trainer

5.0

Convoso makes both the managerial and agent side of a Call Center easy. Training convoso is great as it is very user friendly. Rarely run into any system issues and if we do, Convosos support team will resolve it in a timely fashion. Review collected by and hosted on G2.com.

Ashley M.Small-Business(50 or fewer emp.)

5.0

It's clean, simple and very user-friendly. The online chat support staff are accommodating and explains everything in detail. The system has minimal issues or downtime; everything is simple to understand. By far the best USA dialler I've used. Review collected by and hosted on G2.com.

Anthony S.Small-Business(50 or fewer emp.)

5.0

It is efficient. As well as very user friendly even for those not to tech savvy. Also the representatives are very informative in the beggining stages to have clear understandings of how things work and respond quickly to questions. and issues. Review collected by and hosted on G2.com.

Jerry Y.Director of Technology & Engineering

0.0

Convoso price-gouges you and tells you you have many spam numbers but when you replace them via convoso, 90% of the numbers given to you are spam as well. Review collected by and hosted on G2.com.

Verified User in Alternative MedicineMid-Market(51-1000 emp.)

1.5

Not very user-friendly in looking up leads. Review collected by and hosted on G2.com.

Sophie R.Enterprise(> 1000 emp.)

1.5

I dislike the inconsistency with callers . Some claim they can't hear . I've switched headsets that are connected to the Ethernet and they still say both inbound and outbound callers it's hard to hear sometimes . Convoso will kick agents out randomly in mid call . Review collected by and hosted on G2.com.

Zach H.Insurance

5.0

i like how once it is set up is is easy to run and it is very intuitive for the agents to use as well

Oscar M.Information Technology and Services

5.0

Lo que me gusta de Convoso es lo eficiente que es en comparacin con otros sistemas de software que probamos en ese momento.

Arnold K.Wholesale

5.0

C'est rapide, efficace, personnalisable, rentable et facile utiliser. J'apprcie la mise en page et l'interface conviviale, de plus on a une plus grande visibilit sur les performances de lquipe et les domaines amliorer.

Kosh A.Financial Services

1.0

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Tabatha B.Renewables & Environment

2.0

Better lead updates and calls coming in to slow.

chris s.Insurance

2.0

Call quality goes in and out even with full fiber connections. looks dated

Chris B.Principal

3.0

Overall: Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice.

Kyle A.Senior Director of Operations

5.0

Overall: Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Kenneth H.Director of IT

5.0

Overall: For the most part Convoso is by far the best and easiest dialer to use from an administrative stand point. It's pretty much set and forget on the Agent side (few exceptions aside).

Yogan M.Verified LinkedIn UserDialler Manager

5.0

Overall: Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Heather G.CRO

5.0

Overall: Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Jason W.President

4.0

"A pricier but more customizable dialer that we've grown with over the last 6 years"