Custify Reviews

Emma S.Small-Business(50 or fewer emp.)

4.0

The service we've received from the Custify team has also been fabulous from our first demo, righ through to now. They're lovely to work with, respond promptly and act on feedback quickly too! Review collected by and hosted on G2.com.

Elena M.Small-Business(50 or fewer emp.)

4.0

Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from Giorgiana and the team! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. Review collected by and hosted on G2.com.

Julia R.Small-Business(50 or fewer emp.)

4.0

- The support is excellent Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

1.0

- cannot customize or configure side bar data in company or person page Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

2.0

The UX isn't great, and it's hard to track certain aspects of each customer and receive timely updates. Additionally, there's no way to send emails to a full list. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

2.5

Custify has a lot of restrictions in terms of customizing it for your use case. The information panel for organizations is not logically organized. I also dislike that emails are sent from custify email addresses. Review collected by and hosted on G2.com.

Nicole R.Chief Customer Officer

4.0

Overall: Overall, I'm pleased. I get really important insights from custify which I have come to rely on. I believe in their product development efforts as a company - they are so prolific and the scope of features they are releasing regularly really blows me away. I will be sticking around to work through getting my team more fully adopted and working through the other kinks.

Verified ReviewerVerified LinkedIn UserHead of SMBU

5.0

Overall: I would say that Custify is like a magic 8 ball; it somehow always has the right answer and our clients get better service in the end. The segmentation feature is great and the results are accurate. My reporting on our clients feature usage has never been more accurate. Custify saves time and lowers churn once you learn how to use it correctly.

Ryan O.VP, Client Services

5.0

Overall: Custify has been a gamechanger for us. We're on track to reduce churn by 45% in our first year and Custify has played a major part in this. The team are brilliant, we're well supported and Custify has been a huge success for us.

Oliver A.Verified LinkedIn UserFounder & CEO

5.0

Overall: Weve increased our customer satisfaction, resulting in higher revenues for us, the tool pays itself in the first day of the month - highly recommend.

Peter I.Head of Product

3.0

"Descent product, makes NPS collection easy"

Edona S.Head of Client Services

5.0

"Head of Client Services "