Evolve IP Phone Systems Reviews

Verified User in InsuranceMid-Market(51-1000 emp.)

1.5

Customer Service was really helpful. When we had issues with either the phone system or reporting, we were able to contact and get items resolved quickly. Sometimes we would be on the phone customer service daily and they would be very helpful and nce. Review collected by and hosted on G2.com.

Alex K.Internet Sales Manager

1.0

It is very easy to configure Hunt Groups and users. The system is generally user friendly and allows an admin controls over call flows and prompts with relative ease. Review collected by and hosted on G2.com.

Verified User in Financial ServicesSmall-Business(50 or fewer emp.)

4.0

The quality of the calls is excellent. We have not had any problems with jitter or with dropped calls. Evolve supports a large number of phones from different vendors. Review collected by and hosted on G2.com.

Alex K.Internet Sales Manager

1.0

Does not have more robust features available (at least at base level subscription) to include smart ques, call recordings and detailed cradle to grave reporting. Review collected by and hosted on G2.com.

Verified User in InsuranceMid-Market(51-1000 emp.)

1.5

Outdated phone system, outdated softphone system, call recording retention was not great. Most of the call recordings were hard to retrieve, we had to retrieve them from their archived ftp site. The reporting was difficult to use and not great to easily share with external clients. Dashboard was not easy to follow and was not a helpful tool for us. The whole system was just very outdated. Review collected by and hosted on G2.com.

Eric W.Manager, AMS/CRM/XRAE Support

4.0

I wish the self-management tool was a little more user-friendly, but there are a LOT of features, and so I can imagine it's difficult trying to put them all together in a very intuitive interface. Review collected by and hosted on G2.com.

Kenneth B.Hospital & Health Care

5.0

When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

lane p.Internet

5.0

Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments. The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

Larry H.Automotive

5.0

EvolveIP has been very easy to work with. Changes to our agreements are very simple and support always follows up with open items.

Kristi S.Veterinary

1.0

The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.

Max B.Logistics and Supply Chain

3.0

Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

Andy T.Media Production

3.0

I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.

Jeanetta M.Manager, Customer Service

3.0

Overall: Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur.

Kenneth B.Director of Finance

5.0

Overall: When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

Josiah K.Verified LinkedIn UserData Engineer

4.0

Overall: Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience.

Max B.Business Consultant

3.0

Overall: Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

Andy J.EVP CIO

4.0

Overall: With in the first few months of going live we experienced 2-3 outages that impacted our customers' ability to reach us. More recently things have stabilized, but we had a rough start.

Tanveer S.Verified LinkedIn UserDirector of Operations

5.0

Overall: One of the best Phone systems you can get for the money.