Used by 82% ProfessionalsEvolve IP Unified Communications Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Evolve IP Unified Communications can help you to deliver multiple types of messages to a single location, including voice, video, and chat. This platform provides an easy-to-use interface that is designed for the modern workplace. It also integrates with various systems and devices so that your employees can access their work materials from any device or location.
About Evolve IP Unified Communications
Evolve IP Unified Communications Features
- HD Video Calling : Leverage the highest quality video resolution to build trust and be more engaging.
- Unified Messaging : Enable users to communicate quickly with multiple types of messages, like voice mail, email, and fax.
- Superb Reliability : Get uptime reliability of 99.999% & keep all your systems & tools running independently of office conditions.
- Collaboration Features : Supports all collaboration functionalities like file sharing, screen sharing, and desktop sharing.
- Open Seating / Hoteling : Turns any phone that employees log into a primary work phone.
- Cloud Fax : Offers the ability to send and receive faxes in a format of your choice with a single click on the desktop.
Evolve IP Unified Communications Ratings and Reviews
- Umesh Kataria I.Senior Manager - Digital Transformation (RPA - AA/Uipath/Power Platform)
It is one of the best upcoming VOIP tools to collaborate with a team working remotely. Group videos are one of the best features, and it's almost as good as some of the best in class tools like Zoom and MS Teams, which promote collaboration. Review collected by and hosted on G2.com.
- Verified User
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on Windows laptops and cell phones. It doesn't really address any "problems", but certainly causes a lot. We needed a new phone system a few years back and this was what was chosen.
There are so many ways they need to improve. I can't list them all. First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup. Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data. Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order. Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options. The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account. There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again. When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user. UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.
