About Gainsight
Gainsight Features
- Account Management : Manage your accounts with ease like managing customer profiles and creating customer journeys.
- Feedback Management : Provides insights into how happy your customers are with your products or services.
- Revenue Management : Track revenue generated by each product or service offering within your organization.
- Sentiment Analysis : View positive or negative sentiment in replies to surveys and questionnaires.
- Survey/Poll Management : Administer polls or surveys across multiple channels (email, website forms, social media posts).
- Campaign Management : Track the performance of your emails, Landing Pages, and Social Media posts across channels.
Gainsight Ratings and Reviews
Top Reviews
- Sandeep Kumar C.Mid-Market(51-1000 emp.)
4. Success Plan helps to track the customer's goals. Review collected by and hosted on G2.com.
- Verified User in Computer SoftwareMid-Market(51-1000 emp.)
As an admin, everything is more complicated than it should be. I end up building something multiple times because there is something weird that I missed or "did wrong" the first time around. We run into bugs all the time and have to hack a solution. Our interactions with support are spotty. We are often trying to solve a problem at it's root, and support just finds a bandaid (then the problem comes back again and again). We are also having a hard time with our CSMs adopting and trusting Gainsight. Review collected by and hosted on G2.com.