About Gainsight
Gainsight Features
- Account Management : Manage your accounts with ease like managing customer profiles and creating customer journeys.
- Feedback Management : Provides insights into how happy your customers are with your products or services.
- Revenue Management : Track revenue generated by each product or service offering within your organization.
- Sentiment Analysis : View positive or negative sentiment in replies to surveys and questionnaires.
- Survey/Poll Management : Administer polls or surveys across multiple channels (email, website forms, social media posts).
- Campaign Management : Track the performance of your emails, Landing Pages, and Social Media posts across channels.
Gainsight Ratings and Reviews
Top Reviews
- Zafir B.Enterprise(> 1000 emp.)
Having all relevant customer information in one place; integrating our workflows; providing insights that enable data-driven decision-making at all levels of the CS organization and deep integration with Salesforce. We also like the breadth of functionality and great post-sales assisatance from Gainsight that makes us feel that we have a true partner. Review collected by and hosted on G2.com.
- Daniel K.CS Operations Manager
Also, is there a QA team? The user experience in the front end interface is inconsistent and seems clunky. Review collected by and hosted on G2.com.










