About Gainsight
Gainsight Features
- Account Management : Manage your accounts with ease like managing customer profiles and creating customer journeys.
- Feedback Management : Provides insights into how happy your customers are with your products or services.
- Revenue Management : Track revenue generated by each product or service offering within your organization.
- Sentiment Analysis : View positive or negative sentiment in replies to surveys and questionnaires.
- Survey/Poll Management : Administer polls or surveys across multiple channels (email, website forms, social media posts).
- Campaign Management : Track the performance of your emails, Landing Pages, and Social Media posts across channels.
Gainsight Ratings and Reviews
Top Reviews
- Meg T.Enterprise(> 1000 emp.)
As an executive also engaging with customers, I use Gainsight daily to get the latest progress with a customer before jumping on the phone with them. Gainsight gives me a holistic view into what is happening so that I can have a productive and value-add conversation with the customer. It's a time saver and I wouldn't get nearly the view into the customer experience without it. Review collected by and hosted on G2.com.
- Verified User in Financial ServicesMid-Market(51-1000 emp.)
We had an extremely hard time getting our usage data working properly, we used the suggested feeds etc. Review collected by and hosted on G2.com.