About Gainsight
Gainsight Features
- Account Management : Manage your accounts with ease like managing customer profiles and creating customer journeys.
- Feedback Management : Provides insights into how happy your customers are with your products or services.
- Revenue Management : Track revenue generated by each product or service offering within your organization.
- Sentiment Analysis : View positive or negative sentiment in replies to surveys and questionnaires.
- Survey/Poll Management : Administer polls or surveys across multiple channels (email, website forms, social media posts).
- Campaign Management : Track the performance of your emails, Landing Pages, and Social Media posts across channels.
Gainsight Ratings and Reviews
Top Reviews
- Syed A.Customer Success Operations Analyst
Gainsight has become the CSMs' go-to oracle in our organization. They've formed an unofficial fan club, and for most of them, it's the first and last stop for customer information. Our exec team treats Gainsight scorecards as the holy grail, considering it the single source of truth for customer health. It's the compass guiding us through the customer success journey. Review collected by and hosted on G2.com.
- Chloe P.Senior Director of Finance and Revenue Operations
- Would be helpful to have in-app instructions? Not everything is easy to set up. Review collected by and hosted on G2.com.