Heap Reviews

Jouva X.Mid-Market(51-1000 emp.)

4.0

Besides the product, team success managers are always very attentive to my needs and have been readily available for assitance Review collected by and hosted on G2.com.

Marissa M.Enterprise(> 1000 emp.)

4.0

Heap is a simple enough analytical tool to learn for anyone at any skill level with data analytics and non-data analyts. The platform allows for the creation of data visuzalizations while analyzing the requested data, which essentially makes the site a "one stop shop". Review collected by and hosted on G2.com.

Brittany P.Product Analytics Manager

4.5

The snapshot feature allows you to enrich ANY event (page view *and* click event) with data from pretty much any element on the page (css, form field info, javascript values) which makes the tool so useful and the reporting so much more valuable than simple clickstream data. The team consistantly iterates and is launching new features to compete with tools like Fullstory/Hotjar with session replay. Review collected by and hosted on G2.com.

Gitai B.Marketing, Web Analytics, and Testing Lead

0.0

The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow enough in depth analysis. It feels like an overall funnel analysis tool, and its reporting is just so incredibly basic. It was essentially useless for analysis and acts almost as a glorified tag manager. It also doesn't actually record form fields very well. Review collected by and hosted on G2.com.

Charlie C.Digital Marketing Executive

0.0

Company staff not good at communicating Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

Heap, on one fine day, closed our account without any notice as we were exceeding our free trial quota. This unprofessional behaviour put us off so much that even when we had the capacity to upgrade the paid account, we chose not to. Review collected by and hosted on G2.com.

Carrie M.Retail

5.0

I like Heap since it's sleek and easy to use. I love Heap's collaboration tools, which allow me to involve team members in data path and chart preparation to get the best results. Reports, dashboards, and data mining are easy too.

Anonymous ReviewerInformation Technology and Services

5.0

Pros:Data segmentationHeap Illuminate A/B testsEasy analysis of the onsite user's interactions & sessions

Atour T.Research

5.0

I can define events and conversions in the past with the help of Heap. This is a helpful feature, especially in circumstances when deliverables are constantly changing.Because Heap tracks every user event out-of-the-box and doesn't require custom labeling, it has a low maintenance cost for tags.Heap is pre-optimized, in my experience as an analyst, for complex web and mobile apps.

Verified UserManager

10.0

Heap is great at giving you a really well-rounded, analytics view of how your users are interacting with your website. If you are trying to figure how visitors go through your website, set up A-B testing, etc. this is a very helpful tool. And the data you get from Heap is applicable to multiple parts of your product. You can use it to improve the workflow of your users, improve product design, and create better marketing funnels for your leads. It's great at identifying drop-off areas and helps you focus on them to retain users.

Verified UserExecutive

10.0

The Product and Engineering teams use Heap to track product usage. This allows us to measure product usage.
Tracking events without engineering needed to add instrumentation for each action. The Heap UI is better than other tools like Amplitude and Google Analytics

Michael ClairDirector of Data

10.0

Heap allows us to democratize data across the organizations we support. The ability to segregate known users from unknown users, easily define events, and quickly review historical data as we see fit allows for unparalleled access to business insights across the organization.
Track users through conversion funnels Allow us to track purchases and other transactions across the website and other digital properties Seamlessly merge customer flows across disparate sources through Heap's identity resolution protocols Track traffic and better understand a user via their session and devices