Hubspot Service Hub Reviews

Ema A.Small-Business(50 or fewer emp.)

5.0

The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can join any course and learn my way around the Service Hub. Also, I appreciate the extra fast support and friendly customer reps! Review collected by and hosted on G2.com.

Winston A.Subject Matter Expert

5.0

I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable. Review collected by and hosted on G2.com.

Frederick S.Customer success manager

4.0

HubSpot Service Hub has a lot to offer! One of its standout features is its ability to streamline customer support. The ticketing system is pretty neatit helps keep track of customer issues, prioritize tasks, and ensure nothing falls through the cracks. Plus, the knowledge base tools are fantastic for creating and sharing resources that empower customers to find solutions independently. The integration with other HubSpot tools also makes it a comprehensive solution for managing customer relationships. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessMid-Market(51-1000 emp.)

0.0

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of complex "triggers" to determine who gets your surveys. It's been extremely stressful and difficult to navigate. Spare yourself the pain and go with SurveyMonkey if you are trying to do anything remotely complex with feedback surveys. Do not recommend! Review collected by and hosted on G2.com.

Niels v.Manager klantenservice

0.0

The biggest downside (at least for my coworkers) is the lacking of Dutch support. Causing it to be all shoved to one person (me). If we would have no one speaking English it could have resulted in an issue. Review collected by and hosted on G2.com.

Sara C.Enterprise(> 1000 emp.)

0.0

Historic conversations not easy to find Review collected by and hosted on G2.com.

Laci D.Manager

5.0

Overall: Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year.

Thierno Ousmane D.Loans manager

5.0

Overall: Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. So, it is a very promising product to watch. If the required update is done over time, it has the all chances to thrive in the market.

Brigitte S.Operations Coordinator

4.0

Overall: I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly. The ease of use of the product, despite some shortcomings, will allow our Support team to automate more and scale up faster and more effectively.

Joshua R.Director of WIX

5.0

Overall: Overall, once we got past set up, it has really streamlined our support processes! Would recommend.

Vie B.Verified LinkedIn UserSales Assistant

5.0

Overall: its a wonderil tool to use as a large enterprise or a small startup

Sergio M.Application Engineer

2.0

Overall: I am extremely disappointed.