Hubspot Service Hub Reviews

Ema A.Small-Business(50 or fewer emp.)

5.0

The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can join any course and learn my way around the Service Hub. Also, I appreciate the extra fast support and friendly customer reps! Review collected by and hosted on G2.com.

Winston A.Subject Matter Expert

5.0

I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable. Review collected by and hosted on G2.com.

Frederick S.Customer success manager

4.0

HubSpot Service Hub has a lot to offer! One of its standout features is its ability to streamline customer support. The ticketing system is pretty neatit helps keep track of customer issues, prioritize tasks, and ensure nothing falls through the cracks. Plus, the knowledge base tools are fantastic for creating and sharing resources that empower customers to find solutions independently. The integration with other HubSpot tools also makes it a comprehensive solution for managing customer relationships. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessMid-Market(51-1000 emp.)

0.0

I have never dealt with a more inflexible, restrictive, limited survey interface. The system makes it incredibly difficult to survey the people you want to survey - you can't select a list and you can't just select a URL, you need to make a whole lot of complex "triggers" to determine who gets your surveys. It's been extremely stressful and difficult to navigate. Spare yourself the pain and go with SurveyMonkey if you are trying to do anything remotely complex with feedback surveys. Do not recommend! Review collected by and hosted on G2.com.

Niels v.Manager klantenservice

0.0

The biggest downside (at least for my coworkers) is the lacking of Dutch support. Causing it to be all shoved to one person (me). If we would have no one speaking English it could have resulted in an issue. Review collected by and hosted on G2.com.

Sara C.Enterprise(> 1000 emp.)

0.0

Historic conversations not easy to find Review collected by and hosted on G2.com.

Rebekah LongeneckerDirector of Customer Success

10.0

We use this across our whole organization for keeping track and working with our customers and our dev team. HubSpot Service Hub helps us to stay on track with tickets and interact with our customers. Also, the feedback surveys are so helpful and help us to know where we need to improve. The integrations work seamlessly!

Verified UserExecutive

10.0

I use HubSpot Service as the primary source of my communication with customers every day. HubSpot makes it so easy to filter, categorize, respond and track all tickets. It makes my role of Customer Success much easier knowing HubSpot takes care of the essentials, leaving me more time to focus on customer service.
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Verified UserEmployee

9.0

I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of options in HubSpot, it can take some time to understand them but once done, it feels like a boon. HubSpot makes us handle everything at all once with ease and absolutely saves a lot of my time in organizing/prioritizing queries. This helps us provide great customer service to our customers.

Hailey B.Verified LinkedIn UserSales Marketing Manager

5.0

Overall: I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.

Verified ReviewerVerified LinkedIn UserCustomer Support Specialist

5.0

Overall: We started using Hubspot Service Hub overall when Hubspot presented their Chat feature. We have seen many improvements and new features have been implemented throughout the year so I'm positive it will become even greater tool in the future. Would recommend.

Lillian G.Verified LinkedIn UserHuman Resources Generalist

4.0

Overall: It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate.

Laura H.Verified LinkedIn UserHuman Resources Generalist

4.0

Overall: HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work.

Josh A.Verified LinkedIn UserCo-Founder

5.0

Overall: Overall, Service Hub has been a pleasantly surprising experience.

Sergio M.Application Engineer

2.0

Overall: I am extremely disappointed.