marmof Reviews

Bill FinchSr. Front End Development Manager

10.0

Currently we've implemented preview search which shows product recommendations when customers use the search bar. We've also implemented on-page recommendations for key funnels to provide additional recommendations for what other customers viewed as well as customers product view history. Finally, we've added recommendations to a few of our emails such as abandoned browse and abandoned cart to recommend similar products. This provides more context for customers to find what they're looking for more quickly.
Reflektion provides individualized results based off each customer's unique browse experience on the site. This is beneficial because it gets more accurate results than segmenting customers by certain behaviors consistent with other customers. Reflektion is responsive to our business. They treat each request with professionalism and work to find solutions quickly. Reflektion has several beneficial features to further enhance the customer experience through a learning environment. Reflektion learns synonyms and is able to adjust for more accurate results. They also provide full page results with faceted navigation which leverages the individualized learning into the product results specific for each customer in a seamless integration with the site.

Verified UserAnalyst

9.0

We are currently switching from another vendor to Reflektion and are using Reflektion to provide product recommendations across our sites. Many departments are involved in this, but our operations team handles the bulk of the work managing the recommendations set up in the backend. We were looking to switch to a new tool that offered more accurate and customizable product recommendations for our customers.

Verified UserAnalyst

9.0

We are currently switching from another vendor to Reflektion and are using Reflektion to provide product recommendations across our sites. Many departments are involved in this, but our operations team handles the bulk of the work managing the recommendations set up in the backend. We were looking to switch to a new tool that offered more accurate and customizable product recommendations for our customers.

Bill FinchSr. Front End Development Manager

10.0

Currently we've implemented preview search which shows product recommendations when customers use the search bar. We've also implemented on-page recommendations for key funnels to provide additional recommendations for what other customers viewed as well as customers product view history. Finally, we've added recommendations to a few of our emails such as abandoned browse and abandoned cart to recommend similar products. This provides more context for customers to find what they're looking for more quickly.
So far we've encountered very few issues and Reflektion has been ready and willing to assist us in resolutions to any issues. Some of the UI needed to be refined and that was driven by our requests but this is likely more due to the customization than really a negative. I've requested they serve their tags compressed as all services these days should be doing that for optimal web performance. I would like more tie-in to their control panel with the initial setup. It took a while to get that set up versus having it at the start of the relationship.

Oopsies

4.0

Tried article generation. Produced really good meaningful text from just a title and a list of keywords, with a solid style and pretty formatting (one of sections had a list and it made key points bold, it even added a picture at the top). It did hallucinate fake facts, so the text did require editing. The price is high though, the fact that you can spend all trial credits on generating 3 tiny images is a joke.