Talkdesk Reviews

Keyurvan K.Mid-Market(51-1000 emp.)

3.5

Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. Review collected by and hosted on G2.com.

Carlos F.Mid-Market(51-1000 emp.)

4.0

I like how practic it is, most of the time we have great audio, it's easy to finish and categorize a call, great reporting tool and dashboards. Review collected by and hosted on G2.com.

Gurstinder S.FOH Specialist

5.0

The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number. Review collected by and hosted on G2.com.

Verified User in Building MaterialsSmall-Business(50 or fewer emp.)

0.0

Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished. Review collected by and hosted on G2.com.

Verified User in Financial ServicesMid-Market(51-1000 emp.)

0.0

That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers. Review collected by and hosted on G2.com.

Verified User in Mining & MetalsMid-Market(51-1000 emp.)

0.0

The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention. Review collected by and hosted on G2.com.

Cory SwensonSpotHero

10.0

TalkDesk helps us every day by bringing happiness to customers all across the United States. We rent out parking spots at garages from California all the way to Canada and we couldn't do it without TalkDesk. TalkDesk is very reliable with phone calls, customers can hear us crystal clear(unless they have bad service), and we are able to bring people together one parking space at a time. If we didn't have TalkDesk then SpotHero wouldn't be the best App that it is out today! GO TALKDESK!!
Bring customers and us closer together. Help communicate internally within our company. Helps non-tech savvy people to help other customers with ease.

Jade KravatGuest Experience Assistant Manager

10.0

Talkdesk is being used by our Guest Experience team at The Escape Game's headquarters. We have 14 store locations, and our team answers the phones for the local store each day! Talkdesk has allowed us to build this team and develop trust with our guests by being "local" while serving our store teams and freeing up their time on the phone so they are able to serve guests face to face.

Verified UserAccount Manager

10.0

Talkdesk is being used by the whole organization. Talkdesk allows our company to telecommunicate with our clients without extra expediter on telephones or telephone services. The web-based telecommunications system is convenient and reliable. It gives the ability to connect with our clients from anywhere!
Reliability: I can always rely on Talkdesk to connect me with my client even when other web-based telecommunication systems fail. Clarity: My calls are clear and connect very quickly from anywhere on the planet.