Talkdesk Alternatives & ReviewsUsed by 83% Professionals

Talkdesk Reviews

Free | Paid

4.4

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Talkdesk is an innovative customer experience platform empowering businesses. Its collaborative setup and real-time insights enhance teamwork and data-driven decision-making. The unified dashboard and industry benchmarks offer comprehensive overviews and performance comparisons. Seamless integrations and flexible deployment options streamline workflows, enabling organizations to excel in customer experiences and operational efficiency.

Best Offer Applied
Starts at

$75/Month

Try For Free
Alternatives.Co has rated
Talkdesk4.4(2182 Ratings)
Select Application
  • 4.4
  • 4
G2
4.4
Top Comments by G2
Positive Comments
  • Keyurvan K.Mid-Market(51-1000 emp.)
    Review
    3.5

    Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. Review collected by and hosted on G2.com.

  • Carlos F.Mid-Market(51-1000 emp.)
    Review
    4.0

    I like how practic it is, most of the time we have great audio, it's easy to finish and categorize a call, great reporting tool and dashboards. Review collected by and hosted on G2.com.

  • Gurstinder S.FOH Specialist
    Review
    5.0

    The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number. Review collected by and hosted on G2.com.

Negative Comments
  • Verified User in Building MaterialsSmall-Business(50 or fewer emp.)
    Review
    0.0

    Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished. Review collected by and hosted on G2.com.

  • Verified User in Financial ServicesMid-Market(51-1000 emp.)
    Review
    0.0

    That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers. Review collected by and hosted on G2.com.

  • Verified User in Mining & MetalsMid-Market(51-1000 emp.)
    Review
    0.0

    The technical support. Very canned responses to issue and refer you continually to knowledge base articles with very scripted responses and the appearance of no real experience with the product. No in-depth investigation on causality or actual resolution without a lot of user effort and intervention. Review collected by and hosted on G2.com.

Related Softwares Reviews and Ratings

Qualtrics Reviews , Bright Pattern Reviews , Contacto Reviews , Convoso Reviews , Genesys Reviews , Freshdesk Reviews , Vonage Reviews & Ytel Reviews