Totango Reviews

Emily N.Customer Support Specialist

5.0

I LOVE Totango. It keeps all of the information about my customers in one place and reminds me what I need to do to help keep them happy. The health scores allow me to stay ahead of the game and ensure my customers can use my product successfully. The interface is easy to use and gives me all the information I need at a glance! Review collected by and hosted on G2.com.

Kirsten B.Customer Success Operations Manager

5.0

The support we receive from the team is also excellent - our sales person Glenn is top notch and super attentive, and the support team is always quick and helpful (especially JJ!). I also love sharing the self-paced courses with my team. Review collected by and hosted on G2.com.

Andrea G.Partner Success Manager

5.0

Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. Review collected by and hosted on G2.com.

Verified User in PublishingMid-Market(51-1000 emp.)

0.0

We never got it up and running. Totango had said it would be easy to implement in our company but it wasn't. After 6 months of trying we threw in the towel and gave up. We wasted a lot of time and money on the promise. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

The dashboard feature is an absolute joke. Lack of customization. It doesn't provide any significant leading indicators Review collected by and hosted on G2.com.

Emily M.Manager, Customer Success

0.0

If your business is small, maybe a dozen clients, sure, use this tool. If not, theres no advantage at all. Save yourself some time and look at ChurnZero or Gainsight or Planhat. Review collected by and hosted on G2.com.

Verified UserTeam Lead

10.0

Totango enables my Customer Success team to see all of our customer data in one spot. This provides a much more comprehensive view of customer health scores and allows us to make educated and more automated decisions regarding how to best help our customers. Totango's automated success plays help facilitate a clean best practice for my team to follow so that we can ensure all customers are receiving a consistent approach and the right level of touch. The customer data hub makes it very easy to integrate with external data sources and the onboarding team was very helpful during the implementation stage.
Customer health profiles are able be configured to accurately assess health for the different types of customers that we work with. Customers don't have to fit into the same box. Onboarding was very comprehensive and really helped make sure I was set up and ready to go live with my team on day 1. They proactively worked through any issues/ questions that came up. Totango made it really easy to support a multi-tiered customer hierarchy and have all their scores and data roll up into parent accounts. This was essential as we work with different business units that subscribe to our various products.

Verified UserEmployee

10.0

Totango is being used by our Customer Success and Sales teams to update client communications, renewals, upsells, terminations, health, sentiments of our clients. It's a very cool tool for visibility to the sales, CS and C-level executives, and helps the account owners to track activities across their portfolios. We love using Totango.

Farah BakkarAccount Executive, Commercial Expansion

10.0

Totango provides customer insights, contract information, account status, and customer journeys. It allows us to gauge customer performance, see last touchpoints, and engagement activity. We are integrated with Salesforce and it is used by the customer success team and account management.

Verified ReviewerVerified LinkedIn UserSoftware Engineer

1.0

Overall: Absolutely nothing. Their software was bad. So was their billing team who don't prioritize customer service. When our software didn't work we asked to cancel subscription but they said since we signed for 1 year contract, they can't cancel and moreover told us to pay upfront for the remaining months. We never used the software. We will be disputing all charges and put block on payment. This was the worst customer service experience we have had with any software vendor. They are greedy people and what an irony that they promote customer success software when infact they provide terrible customer service experience. NOT RECOMMENDED AT ALL.

Monika M.Customer Success Manager

4.0

Overall: We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far.

Justin U.Verified LinkedIn UserSr. Channel Marketing Manager

5.0

Overall: This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Verified ReviewerVerified LinkedIn UserCustomer Success Manager

4.0

Overall: The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint.

Verified ReviewerVerified LinkedIn UserSoftware Developer

4.0

Overall: I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.

Teresa C.Head of Digital Engagement and Strategy

4.0

"Digitally Engagement at Scale"