Totango Reviews

Emily N.Customer Support Specialist

5.0

I LOVE Totango. It keeps all of the information about my customers in one place and reminds me what I need to do to help keep them happy. The health scores allow me to stay ahead of the game and ensure my customers can use my product successfully. The interface is easy to use and gives me all the information I need at a glance! Review collected by and hosted on G2.com.

Kirsten B.Customer Success Operations Manager

5.0

The support we receive from the team is also excellent - our sales person Glenn is top notch and super attentive, and the support team is always quick and helpful (especially JJ!). I also love sharing the self-paced courses with my team. Review collected by and hosted on G2.com.

Andrea G.Partner Success Manager

5.0

Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. Review collected by and hosted on G2.com.

Verified User in PublishingMid-Market(51-1000 emp.)

0.0

We never got it up and running. Totango had said it would be easy to implement in our company but it wasn't. After 6 months of trying we threw in the towel and gave up. We wasted a lot of time and money on the promise. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

The dashboard feature is an absolute joke. Lack of customization. It doesn't provide any significant leading indicators Review collected by and hosted on G2.com.

Emily M.Manager, Customer Success

0.0

If your business is small, maybe a dozen clients, sure, use this tool. If not, theres no advantage at all. Save yourself some time and look at ChurnZero or Gainsight or Planhat. Review collected by and hosted on G2.com.

Verified ReviewerVerified LinkedIn UserSoftware Engineer

1.0

Overall: Absolutely nothing. Their software was bad. So was their billing team who don't prioritize customer service. When our software didn't work we asked to cancel subscription but they said since we signed for 1 year contract, they can't cancel and moreover told us to pay upfront for the remaining months. We never used the software. We will be disputing all charges and put block on payment. This was the worst customer service experience we have had with any software vendor. They are greedy people and what an irony that they promote customer success software when infact they provide terrible customer service experience. NOT RECOMMENDED AT ALL.

Robert H.Enterprise Architect Advisory Manager

4.0

Overall: Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage & process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value.

Monika M.Customer Success Manager

4.0

Overall: We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far.

Justin U.Verified LinkedIn UserSr. Channel Marketing Manager

5.0

Overall: This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Verified ReviewerVerified LinkedIn UserCustomer Success Manager

4.0

Overall: The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint.

Teresa C.Head of Digital Engagement and Strategy

4.0

"Digitally Engagement at Scale"