Vitally Reviews

Andrew M.Small-Business(50 or fewer emp.)

4.5

We've only been using Vitally a short time, but so far it has been great. It's really streamlined a lot of things we were doing before and allowed us more insight on things that are important to us and our customers. There are so many tools we can access and the Vitally team (particularly our CSM, Amelia) has been fantastic! Review collected by and hosted on G2.com.

Frank Kevy M.Project Manager

4.5

It's well integrated with our CRM and allows our Customer Success team to focus on Customer Success tasks. It's easy enough to use, it doesn't require a high level of technicality. Its set of features satisfies our needs so far. The Customer Support is very good, very quick to respond and friendly as well. Our Customer Success team uses it every day and we've not been reported any major bug so far. Review collected by and hosted on G2.com.

Jen W.Small-Business(50 or fewer emp.)

5.0

I love the tasks feature, and the fact that I can leave notes, and customize both the company page and dashboards. The help articles and setup videos are great, and my CSM has been so responsive (thanks Taylor!). Review collected by and hosted on G2.com.

Prathima K.Data Analyst

0.0

Will Definitely not recommend them due to their lousy customer support. Review collected by and hosted on G2.com.

Pat H.Advisor

1.5

Difficult to navigate any of the data sets that you decide to integrate. The main dashboard is very overwhelming, and creating segments/audiences is not entirely easy...and when you do create them, accessing them can be difficult. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

1.5

Product is disjointed, new UI is VERY confusing, support (specifically Engineering) is sub-par. Instead of spending cycles chaning your logo colors, you should improve the product that is already released. We're very concerned about their ability to scale in the enterprise space. Review collected by and hosted on G2.com.

samuel B.Verified LinkedIn Userhead of sales and customer success

4.0

Overall: Our CSM has changed multiple times in the last year due to their growth but the service has always been great.

Rob L.Key Account Manager

3.0

"Great for CS (if set-up properly) and not so great for account management"

Daniela R.Verified LinkedIn UserCustomer Success Manager

5.0

"Perfect CSM Tool for small to medium companies"

Ben N.CSM

4.0

"A larger scale "

Colby B.Solutions Engineer

5.0

"Vitally Review"

Bolortuya N.Business Operations Manager

4.0

"Vitally review"