About Vonage
Vonage Features
- Screen Recording : Allows users to capture and analyze agent interactions with customers for quality assurance and training purposes.
- Real-Time Analytics Dashboard : Helps businesses to gain instant insights into contact center performance, customer interactions, and agent productivity.
- Live Agent Capabilities : Ensures customers have access to real-time assistance from knowledgeable agents for prompt issue resolution.
- Intelligent IVR : Routes callers to the most relevant information or routing them to specialized agents for a more efficient service experience.
- Call Recording : Lets users capture and review customer interactions for quality assurance, compliance, and training purposes.
- Gamification : Offers gamification features to incentivize and motivate employees by turning tasks into engaging activities.
Vonage Ratings and Reviews
Top Reviews
- Matt BrosseauDirector Information Technology
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
Stability & Reliability End-User Support New Service Integration/Third Party APIs