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Vonage Overview

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  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Vonage is an AI-powered cloud contact center solution, dedicated to elevating customer experience. By leveraging advanced AI capabilities, it optimizes sales and service delivery for businesses, fostering positive customer interactions. Choosing Vonage translates to improved team productivity and satisfaction, as it streamlines operations and provides valuable data-driven insights. The tool's comprehensive features ensure an overall positive impact on your business's performance and customer engagement.

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About Vonage

Vonage Features

  • Vonage FeaturesScreen Recording : Allows users to capture and analyze agent interactions with customers for quality assurance and training purposes.
  • Vonage FeaturesReal-Time Analytics Dashboard : Helps businesses to gain instant insights into contact center performance, customer interactions, and agent productivity.
  • Vonage FeaturesLive Agent Capabilities : Ensures customers have access to real-time assistance from knowledgeable agents for prompt issue resolution.
  • Vonage FeaturesIntelligent IVR : Routes callers to the most relevant information or routing them to specialized agents for a more efficient service experience.
  • Vonage FeaturesCall Recording : Lets users capture and review customer interactions for quality assurance, compliance, and training purposes.
  • Vonage FeaturesGamification : Offers gamification features to incentivize and motivate employees by turning tasks into engaging activities.

Vonage Competitors

Vonage Ratings and ReviewsVonage Ratings and Reviews

Alternatives.Co has rated
Vonage as 3.8



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Top Reviews
  • Matt BrosseauDirector Information Technology



    Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
    Stability & Reliability End-User Support New Service Integration/Third Party APIs

Vonage PricingVonage Pricing

Starting 0/moBilled Monthly
Starting 0/moBilled Monthly
Add-On Options
Starting 0/moBilled Monthly