Ytel Reviews

Derrel R.Mid-Market(51-1000 emp.)

5.0

I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer. Review collected by and hosted on G2.com.

Derrel R.Small-Business(50 or fewer emp.)

5.0

I love everything about Ytel! This is by far the best dialer that I have ever used. Ytel has every feature that any business that is making/taking calls could ever imagine. Any metric that you need to track is available on one report or another. Ytel allows me to track, gauge, and monitor performance by every possible metric there is, and export every single report in an Excel sheet so it can be sorted, filtered, and tailored to fit my needs for the campaign that I am managing. You could also manage multiple campaigns very easily with Ytel, in real time which has no delay when you adjust the setting to "live". Ytel is everything any business that is taking calls could ever need. Review collected by and hosted on G2.com.

Briana B.Operations manager

5.0

We've used ytel for over 5 years now in our day to day operations. It really helps with the shake 'n' stir method to avoid spam issues to call out to consumers. Review collected by and hosted on G2.com.

Elvedina P.Supervisor

0.0

It is horrible. The connection to clients, you can barely finish a phone call without a problem Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

2.5

Sometimes the system would crash if there were to may agents logged on at once. Review collected by and hosted on G2.com.

Verified User in InsuranceEnterprise(> 1000 emp.)

4.0

Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. Review collected by and hosted on G2.com.

Holly D.Director of Marketing

4.0

Overall: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Andrew B.Business Analyst

4.0

Overall: Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Jessy M.telemarketing manager

4.0

Overall: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Verified ReviewerVerified LinkedIn UserNational Account Manager

5.0

"An excellent program that scales up well with our company, increasing calls and efficiency. "

Ryan S.CEO

5.0

"Tried Many Call Center Solutions, None of them come CLOSE to Ytel!"

Verified ReviewerVerified LinkedIn UserNetwork Administrator

1.0

"Full of issues"