About Ytel
Ytel Features
- Call Recording : Allows businesses to record and monitor both inbound and outbound call activity for future evaluation.
- Remote Agents : With this feature businesses can ensure seamless communication and collaboration from any location.
- Voicemail : Effortless voicemail access with transcribing, downloading, or emailing options for improved customer follow-up.
- Click 2 Call : Facilitates quick outbound calls logged in CRM for streamlined call initiation and tracking.
- List Calling : Allows users to push or upload contacts to the webphone for live list Click-2-Call.
- Status and Presence : Keeps users updated on co-workers' availability, ensuring smooth communication and avoiding disruptions in meetings or transfers.
Ytel Ratings and Reviews
- Verified User in InsuranceEnterprise(> 1000 emp.)
It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees. Review collected by and hosted on G2.com.
- Mark M.COO
There are a LOT of moving parts and it is all completely custom. If you get complex in your operation, it's very time consuming to construct, and if there is something off causing an issue it can become difficult to discover the problem or resolve (thank goodness for their support). It's a necessary evil that typically comes with particular business models such as ours. I believe reporting could be cleaner as well, and a live dashboard of your call center statistics that could be displayed to our reps on the floor would be helpful. The inbound and outbound call beep sound. I also dislike the way inbound calls come into the user interface (a ding and connected call). It would be nice to have the inbound calls function like a regular phone by ringing and allowing you to accept the call should you choose to. Review collected by and hosted on G2.com.