Zoho Desk Reviews

Shishu P.Mid-Market(51-1000 emp.)

5.0

Zoho desk is very user friendly & ease to use. It is also easy to integrate with your App. Also Zoho team support is great and anyone can easily connect with them anytime. It is robust and costs significantly less that its competitors. It has allowed our team to manage all client requests and problems in a timely manner. It also provide toolkit to set up web form, interactive CS button, and help center that's why it is ease of implementation our requirements. The ticketing features that are utilized by our team allow for team collaboration and tracking in order to ensure that all outstanding matters are addressed and documented Review collected by and hosted on G2.com.

David D.Mid-Market(51-1000 emp.)

5.0

Multiple pricing levels are available, and even the highest is about half the cost per user of Autotask or ManagerPlus/Eptura Review collected by and hosted on G2.com.

Shyamal M.Manager

5.0

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments. Review collected by and hosted on G2.com.

Verified User in Industrial AutomationMid-Market(51-1000 emp.)

0.0

Could be more user friendly so that everyone can easily reach out Review collected by and hosted on G2.com.

Verified User in Alternative MedicineMid-Market(51-1000 emp.)

0.0

It doesn't work and they don't support or understand their own product. It overly siloed so you can't seem to make any progress with the software overall. The integrations don't work well. You get everything but everything is worse than the other alternatives on the market. Review collected by and hosted on G2.com.

Verified User in RetailSmall-Business(50 or fewer emp.)

0.0

The customer service is terrible. It appears they only have one or two people working there, we ran into an issue during our busy time and we tried to get customer support on the phone and we were on hold for 45 minutes and still never got through. After that I chatted in to customer support, the chat person was un-able to help me, but promised someone would be giving me a call with in 30 minutes. The call never came. We were very frustrated and felt they mislead us and were dishonest with us with other aspects of our contract too. I am fine if the software has an issue, all software does, and I am fine a customer service agent does not know the answer, but what is frustrating is when the company itself does not honor our contract and service agreement and has the audacity to lie to me about it. Review collected by and hosted on G2.com.

Charlaine h.Graphic Design

5.0

J'aime bien ce logiciel , il m'aide beaucoup surtout pour la gestion de mes clients. Il est vraiment pratique.

Pascal A.Accounting

5.0

L'efficacit des gestionnaires et l'intgration avec le produit a t facile

Frida O.Professional Training & Coaching

5.0

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

Ana A.Verified LinkedIn UserSecurity Architecture Discipline leader

4.0

Overall: We looked at a few others (Salesforce, FreshDesk, and others) and were surprised by many of the features. There were many Zoho branded products and services available that seemed to work well during testing. The interface and mobile apps were fairly intuitive and we were able to get a fully functional demo up and running in a matter of hours without much trouble. We evaluated it with other software at the same time, so let's compare how long it took us to get it up and running and use it functionally with other systems.

Saskia M.Verified LinkedIn UserSenior Director Sales Marketing

5.0

Overall: Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.

Sarah H.Verified LinkedIn UserSystem Administrator

5.0

Overall: Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

Shayla B.Verified LinkedIn UserHuman Resources Specialist

5.0

Overall: To keep tabs on the many ways in which people have reached out to us with questions about our bespoke productsemail, phone, and even in-personwe have implemented a ticketing system in Zoho Desk. We have a long way to go until we fully integrate the system, but so far, what we've seen, we like what we see.

Sanjay S.Verified LinkedIn UserBusiness Development Manager

5.0

Overall: It's great. Good tool and does the job.

Verified ReviewerVerified LinkedIn UserComputer Engineer

3.0

"Comprehensive Features"