About Birdeye
Birdeye Features
- Insights : Helps transform customer feedback into actionable insights with AI.
- Benchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
- Ticketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
- Mass Texting : Sends texts to leads and customers and handles responses from one place.
- Social : Helps scale social media for all locations with powerful bulk publishing tools.
- Webchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.
Birdeye Ratings and Reviews
- Courtney K.Small-Business(50 or fewer emp.)
We are able to see a lot of information we wouldn't have otherwise with Birdeye. Our Directors can utilize one platform (Birdeye) to respond to all reviews and message directly with the customers as well as internallly with their team members. We use the Birdeye platform everyday. It has been integrated into our processes seemlessly. Customer support has been fantastic. Easy to reach and quick to find a solution. Review collected by and hosted on G2.com.
- Akash C.Business Analyst
Overall, I have found Birdeye to be a useful platform for managing appointments and feedback. However, there is one aspect that I find somewhat frustrating. It seems that once an appointment is confirmed, patients have the ability to change the appointment status themselves Review collected by and hosted on G2.com.