Birdeye Reviews

Renee W.Lead Esthetitian & Patient Care Specialist

4.5

I use Birdeye on a daily basis for communicatin purposes with our patients. With this, Birdeye makes it very easy to build that personal connection with your clients with the easy to use texting system. Not to mention Birdeye's support team is always there on the drop of a hat to assist with any questins or issues you have with the program. Very delightful team. Review collected by and hosted on G2.com.

Mackenzie B.Regional Property Manager

5.0

Birdeye allows our clients to easily provide us feedback as well as reviews as to their experiences with us. It is integrated with our property management software so when a triggered event takes place that we were able to cutomize, Birdeye has the information needed to reach out to the resident to request the Google Review or allow them to give feedback if they want to contact the team directly instead of publishing a review. The AI capability and auto templates that assist when respsonding to reviews onlinemakes it super easy. Review collected by and hosted on G2.com.

Taylor C.Executive Administrator

4.5

We have received numerous positive feedback/reviews and inquiries through BirdEye that has helped us grow our practices. The system is easy to use. Review collected by and hosted on G2.com.

Renee W.Lead Esthetitian & Patient Care Specialist

4.5

I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact. Review collected by and hosted on G2.com.

Mackenzie B.Regional Property Manager

5.0

Website is not as user friendly as I would prefer but after a few momths of service, I am feeling more confident. Review collected by and hosted on G2.com.

Taylor C.Executive Administrator

4.5

BirdEye should also cater to other country currency payments and pricing (i.e. CAD). Birdeye should look into delivering a payment portal as a feature to easily allow users to pay for invoices online. Review collected by and hosted on G2.com.

Paola A.Arts and Crafts

5.0

reviews and messages are always on track with this software

John A.Furniture

5.0

User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team.

James S.Furniture

5.0

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Laura CousinsSpa Directir

10.0

I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!

Sheri WilfordPresident

10.0

We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform!
Date reporting Online presence management Gathering reviews

Misty WeaverExecutive Assistant

10.0

We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.

Verified UserPartner

8.0

We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients.
Exporting and saving text chains could be easier Would love integration into Pipedrive or Clio Integration with telphone services

Grace HansenMarketing Manager

8.0

We use Birdeye for review management, review requests, website chat and for mass emails.
Account Management Customer Service Chat Speed Load Times

Verified UserManager

9.0

Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there.
Integration with our PIM software for surveys Inbox not having an auto response for google chat Not being able to turn off the inbox feature

Sara A.Social Media Manager

5.0

Overall: Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.

Amy S.Reputation Specialist

5.0

Overall: Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

Mark R.Senior Rept Mgmt Specialist

5.0

Overall: I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Isobella O.Director

1.0

Overall: Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Virginia N.Health Partner Services Manager

5.0

Overall: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

John Regan W.Verified LinkedIn UserMarketing Director

5.0

Overall: fantastic. Everyone is personalable and knowledgeable.