Birdeye Alternatives & ReviewsUsed by 76% Professionals

Birdeye Overview



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Birdeye is a review management and messaging platform for businesses that want to maximize their online reputation. With customizable reviews, an automated solicitation process, AI-driven analytics insights, and seamless CRM integration - it equips organizations with all they need to engage customers more effectively whilst increasing sales revenue in today's crowded market. Advanced reporting features make sure no opportunity will go missed as companies strive towards growth and success.

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About Birdeye

Birdeye Features

  • Birdeye FeaturesInsights : Helps transform customer feedback into actionable insights with AI.
  • Birdeye FeaturesBenchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
  • Birdeye FeaturesTicketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
  • Birdeye FeaturesMass Texting : Sends texts to leads and customers and handles responses from one place.
  • Birdeye FeaturesSocial : Helps scale social media for all locations with powerful bulk publishing tools.
  • Birdeye FeaturesWebchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.

Birdeye Ratings and ReviewsBirdeye Ratings and Reviews

Alternatives.Co has rated
Birdeye as 4.7



  • G2
  • GetApp
  • Trustradius
  • Capterra
Top Reviews
  • Scott C.Construction



    The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.

  • Ashley C.Enterprise(> 1000 emp.)



    I do not have many negative things to say about Birdeye. We've had a very nice implementation with the team. I was disappointed with the sales team with Birdeye, as I believe we were promised a number of items (instant Google verification, access to respond to Healthcare websites (which we cannot), and other small features that never came to fruition). They added on a texting fee, for each provider, to continue the use of the service; however, the customer has to pay for it. It is a feature of the platform, but the customer has to pay the monthly fee, which isn't what was "sold" to use during our sales review. My only dislike of Birdeye was the sales team, and the miscommunication, pushiness, and misinformation that was delivered. Review collected by and hosted on