Birdeye Alternatives & ReviewsUsed by 76% Professionals

Birdeye Overview

4.7

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Birdeye is a review management and messaging platform for businesses that want to maximize their online reputation. With customizable reviews, an automated solicitation process, AI-driven analytics insights, and seamless CRM integration - it equips organizations with all they need to engage customers more effectively whilst increasing sales revenue in today's crowded market. Advanced reporting features make sure no opportunity will go missed as companies strive towards growth and success.

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About Birdeye

Birdeye Features

  • Birdeye FeaturesInsights : Helps transform customer feedback into actionable insights with AI.
  • Birdeye FeaturesBenchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
  • Birdeye FeaturesTicketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
  • Birdeye FeaturesMass Texting : Sends texts to leads and customers and handles responses from one place.
  • Birdeye FeaturesSocial : Helps scale social media for all locations with powerful bulk publishing tools.
  • Birdeye FeaturesWebchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.

Birdeye Ratings and ReviewsBirdeye Ratings and Reviews

Alternatives.Co has rated
Birdeye as 4.7

4.7

/5

  • G2
    4.8
  • GetApp
    4.7
  • Trustradius
    3.9
  • Capterra
    4.7
Top Reviews
  • Courtney K.Small-Business(50 or fewer emp.)

    4.5

    /5

    We are able to see a lot of information we wouldn't have otherwise with Birdeye. Our Directors can utilize one platform (Birdeye) to respond to all reviews and message directly with the customers as well as internallly with their team members. We use the Birdeye platform everyday. It has been integrated into our processes seemlessly. Customer support has been fantastic. Easy to reach and quick to find a solution. Review collected by and hosted on G2.com.

  • Akash C.Business Analyst

    5.0

    /5

    Overall, I have found Birdeye to be a useful platform for managing appointments and feedback. However, there is one aspect that I find somewhat frustrating. It seems that once an appointment is confirmed, patients have the ability to change the appointment status themselves Review collected by and hosted on G2.com.