About Birdeye
Birdeye Features
- Insights : Helps transform customer feedback into actionable insights with AI.
- Benchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
- Ticketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
- Mass Texting : Sends texts to leads and customers and handles responses from one place.
- Social : Helps scale social media for all locations with powerful bulk publishing tools.
- Webchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.
Birdeye Ratings and Reviews
Top Reviews
- Sandra F.Construction
Product was easy to use. The ease of navigating the website and app was friendly.
- Verified UserManager
We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
Less sales calls from different Birdeye employees Onboarding process was great but probably 1 too many calls