About Birdeye
Birdeye Features
- Insights : Helps transform customer feedback into actionable insights with AI.
- Benchmarking : Allows users to access competitor's public data from 150+ review sites and 300M websites.
- Ticketing : Improves customer satisfaction, reduces churn, and converts detractors proactively.
- Mass Texting : Sends texts to leads and customers and handles responses from one place.
- Social : Helps scale social media for all locations with powerful bulk publishing tools.
- Webchat : Engages with prospects in real-time, conducts virtual consults, and follow-up via text to increase conversions.
Birdeye Ratings and Reviews
Top Reviews
- Lisbeth M.Mid-Market(51-1000 emp.)
We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. Review collected by and hosted on G2.com.
- Akash C.Business Analyst
Overall, I have found Birdeye to be a useful platform for managing appointments and feedback. However, there is one aspect that I find somewhat frustrating. It seems that once an appointment is confirmed, patients have the ability to change the appointment status themselves Review collected by and hosted on G2.com.