About CallRail
CallRail Features
- Custom Reporting : Allows users to customize reports based on specific metrics and data points, providing tailored insights for their unique needs.
- Keypad Scoring : Enable users to score calls based on customer responses, helps to prioritize and qualify leads.
- Call Transcription : Automatically transcribes conversations, providing businesses with accurate and detailed written records of their calls.
- Automated Lead Tagging : Automates the process of tagging leads based on predefined criteria, making it easier to categorize and track leads effectively.
- Call Forwarding : Enables businesses to route incoming calls to specific departments or individuals, ensuring efficient call management.
- Built-In Conversational Intelligence : Automatically analyzes calls, providing businesses with actionable insights and turning conversations into valuable data.
CallRail Ratings and Reviews
Top Reviews
- Heather A.Small-Business(50 or fewer emp.)
We switched to Call Rail from a different service provider. Call rail is simple for small businesses and can be scaled for larger organizations. It's easy to navigate and provides a ton of data to tie calls back to a source. You can also set up several different tools to monitor call quality, topics, etc. Review collected by and hosted on G2.com.
- Verified User in Transportation/Trucking/RailroadMid-Market(51-1000 emp.)
The annoying thing was that all of their toll free numbers were driving people calling the wrong company, all of them were trying to reach the previous owner of that toll free number. Still receive those calls after I cancelle the service. Review collected by and hosted on G2.com.