About CallRail
CallRail Features
- Custom Reporting : Allows users to customize reports based on specific metrics and data points, providing tailored insights for their unique needs.
- Keypad Scoring : Enable users to score calls based on customer responses, helps to prioritize and qualify leads.
- Call Transcription : Automatically transcribes conversations, providing businesses with accurate and detailed written records of their calls.
- Automated Lead Tagging : Automates the process of tagging leads based on predefined criteria, making it easier to categorize and track leads effectively.
- Call Forwarding : Enables businesses to route incoming calls to specific departments or individuals, ensuring efficient call management.
- Built-In Conversational Intelligence : Automatically analyzes calls, providing businesses with actionable insights and turning conversations into valuable data.
CallRail Ratings and Reviews
Top Reviews
- Taylor G.Client Services Coordinator
I love how easy it is to create new numbers to track specific marketing campaigns and how easily CallRail integrates into multiple different CRM's against many industries. Review collected by and hosted on G2.com.
- Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)
The platform itself is very clunky and not as user friendly as you would expect it to be. They've experienced several issues with 4 of my telephone numbers which has basically made it impossible for anyone to contact my business. I filed a ticket with support and nothing, not a single answer in 5 days. Review collected by and hosted on G2.com.










