- Route Calls : Enables businesses to efficiently route incoming calls to the most appropriate sales or support centers.
- Automate Caller Handling : This tool assists callers by offering automated assistance when locations are closed or agents are busy.
- Personalized Conversations : Agents can tailor conversations using real-time screen pops based on caller intent and pre-call data.
- Customizable IVR : Create pre-recorded messages to route calls to the best locations and provide customized caller experiences.
- Full Campaign Visibility : Gain visibility into the customer journey from click to call to conversion, enabling comprehensive campaign analysis.
- Track Unanswered Calls : Monitor and track unanswered calls to identify potential areas for improvement.
- Debbie C.Web Operations Manager
Invoca delivers actionable, objective insight that assists us with understanding the customer journey, and experience. Invoca provides us with the tools and data to make smarter decisions regarding functional processes, and digital strategies including paid search. The Invoca data helps drive decisions to meet measurable results. Our account representatives really listen and help us implement the signals that meet our strategy. Review collected by and hosted on G2.com.
- Amir M.oDesk Recruiter
Reliability is a serious issue with me, sometimes I have a clear amazing connection and sometimes not so much. Review collected by and hosted on G2.com.