Used by 84% ProfessionalsInvoca Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Invoca is a potent conversational intelligence tool, arming marketing, sales, customer experience, and eCommerce teams with the ability to delve into profound insights and execute prompt actions from customer conversations. Through its advanced AI capabilities, Invoca facilitates businesses in scrutinizing and deriving valuable information from customer interactions. This, in turn, enables them to craft well-informed decisions and provide heightened customer experiences. Indeed, it stands as a robust solution for leveraging conversational data to foster business expansion and optimization.
About Invoca
Invoca Features
- Route Calls : Enables businesses to efficiently route incoming calls to the most appropriate sales or support centers.
- Automate Caller Handling : This tool assists callers by offering automated assistance when locations are closed or agents are busy.
- Personalized Conversations : Agents can tailor conversations using real-time screen pops based on caller intent and pre-call data.
- Customizable IVR : Create pre-recorded messages to route calls to the best locations and provide customized caller experiences.
- Full Campaign Visibility : Gain visibility into the customer journey from click to call to conversion, enabling comprehensive campaign analysis.
- Track Unanswered Calls : Monitor and track unanswered calls to identify potential areas for improvement.
Invoca Ratings and Reviews
- Debbie C.Web Operations Manager
Invoca delivers actionable, objective insight that assists us with understanding the customer journey, and experience. Invoca provides us with the tools and data to make smarter decisions regarding functional processes, and digital strategies including paid search. The Invoca data helps drive decisions to meet measurable results. Our account representatives really listen and help us implement the signals that meet our strategy. Review collected by and hosted on G2.com.
- Judith R.Marketing Communications Manager
We started with DialogTech when they were still Ifbyphone. We bought a bank of about 80 numbers to track our phone sales leads. The problem was that our system, which was built to track those number and connect them to leads, could not do so because of infinite bugs in the phone number technology that Ifbyphone gave us. We spent hours troubleshooting and dialling all of our phone numbers until Ifbyphone managed to fix this. We still get the occasional bump in our service, although for now everything is working smoothly. Review collected by and hosted on G2.com.
