- Customized audit forms : Tailor evaluation forms for accurate assessments and adapt to specific business requirements.
- Real-time monitoring : Gain actionable insights, track KPIs, and respond to events for continuous improvement.
- Actionable dashboards : Multi-level dashboards for tracking KPIs, team performance, and daily targets.
- Quality automation : AI-powered insights on QA parameters for identifying improvement areas and coaching opportunities.
- APIs : Seamless integration with external systems and applications through robust APIs.
- Active data retention : Control data storage on the platform, ensuring compliance, historical reporting, and future optimization.
- Raeann MitchellCorrespondence Rep
We are using Sprinklr Modern Engagement to answer our customers via Facebook and Twitter. Our customers will reach out to us when they have a power outage or gas issues. Customers will ask questions on their billing statements, how long will power be out, why power is out, and who to contact for other questions about our services.
- Rachel W.Social Media Editor - Taste of Home
The software breaks down regularly when I am scheduling posts. Review collected by and hosted on G2.com.