CallRail Reviews

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

4.5

One of the best things about using CallRail is its easy setup and implementation steps. We've been using it for all of our digital marketing clients, especially in paid advertising, and couldn't be happier more after seeing the increased leads. CallRail easily tracks the calls that were dialed manually or missed by ad platforms. Even it's new feature "Conversation Intelligence" is an excellent way to transcript all the calls at one go. I always recommend using CallRail for any call tracking purposes. Review collected by and hosted on G2.com.

Brandon S.Mid-Market(51-1000 emp.)

4.5

support. Review collected by and hosted on G2.com.

Aaron B.Small-Business(50 or fewer emp.)

5.0

I like the amount of data callrail gives us as well as the intergrations with multiple platform like Google ads. Its also easy to get clients to use it and leave feedback on the calls. My business would not be where it is without it. Customer support is always helpful and fast to respond as well. Ive been using it for 3 years now and will continue to do so Review collected by and hosted on G2.com.

Saeed K.Founder & CEO

0.0

Terrible customer service, adding a charge to my account with me approving it. Denying that they did add it to my account themselves. They called me and explained the service, I told them we don't want it. They went ahead and added it to our account without our approval and kept charging us for months and when we discovered that and contacted them asking them for a refund they denied it. Review collected by and hosted on G2.com.

Viktor N.Photographer/Storyteller

0.0

They seem to not care about customer service, especially for the customers they got when they acquired PhoneWagon. Original ticket #7691, follow-up ticket #7851. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

0.0

The platform itself is very clunky and not as user friendly as you would expect it to be. They've experienced several issues with 4 of my telephone numbers which has basically made it impossible for anyone to contact my business. I filed a ticket with support and nothing, not a single answer in 5 days. Review collected by and hosted on G2.com.