Contacto Alternatives & ReviewsUsed by 78% Professionals

Contacto Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Contacto is a cloud-based contact center tool that streamlines customer interactions, including chats, voice calls, and messages, into one centralized platform. It effortlessly integrates with existing systems, providing a cohesive and efficient solution for managing customer conversations. With Contacto, businesses can handle all customer communications seamlessly, enhancing productivity and improving the overall customer experience.

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About Contacto

Contacto Features

  • Contacto FeaturesNotes and Disposition : Agents can add notes and disposition details for better record-keeping and personalized customer service.
  • Contacto FeaturesConstant Context : Agents have access to associated tickets and previous conversations, enhancing personalized customer service.
  • Contacto FeaturesChannel Switching : Seamlessly switch between chat and voice calls without losing context or sending texts during a voice call.
  • Contacto FeaturesLive Activity Dashboard : Provides real-time data on team activity and performance and helps optimize resource allocation.
  • Contacto FeaturesPre-built Reports : Provides essential metrics to track current and historical data, enabling trend analysis.
  • Contacto FeaturesCall Whispering : Listen in on calls to assist agents privately during customer interactions.

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Contacto Ratings and ReviewsContacto Ratings and Reviews

Alternatives.Co has rated
Contacto as 3.8