- ACD : Seamlessly streamlines call routing and handling for efficient customer service.
- IVR : Enables convenient self-service options through an interactive voice response (IVR) system.
- AI-Powered Agent Assistance : Provides real-time AI guidance to agents for improved productivity and support.
- Intelligent Predictive Routing : Matches customers with the most suitable agents using intelligent predictive routing.
- Speech and Text Analytics : Extracts valuable insights from customer interactions through advanced speech and text analytics.
- Collaborative Support with Screen Share : Facilitates collaborative support by allowing agents to share screens with customers.
- Cory WaddellBusiness Operations Senior Support
WFM, scheduling, reporting, phone system.
- Verified User in Government AdministrationEnterprise(> 1000 emp.)
It's a suite of products given to the customer at a very big expense that does not have proper support behind it. Review collected by and hosted on G2.com.