Genesys Alternatives & ReviewsUsed by 85% Professionals

Genesys Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Genesys is a top customer experience and contact center platform, enabling businesses to provide smooth interactions across channels. It offers AI chatbots, predictive routing, and analytics. This platform enhances call handling, improves self-service with IVR, and provides real-time agent assistance. It offers valuable insights, data management, and operational monitoring in an all-in-one dashboard.

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About Genesys

Genesys Features

  • Genesys FeaturesACD : Seamlessly streamlines call routing and handling for efficient customer service.
  • Genesys FeaturesIVR : Enables convenient self-service options through an interactive voice response (IVR) system.
  • Genesys FeaturesAI-Powered Agent Assistance : Provides real-time AI guidance to agents for improved productivity and support.
  • Genesys FeaturesIntelligent Predictive Routing : Matches customers with the most suitable agents using intelligent predictive routing.
  • Genesys FeaturesSpeech and Text Analytics : Extracts valuable insights from customer interactions through advanced speech and text analytics.
  • Genesys FeaturesCollaborative Support with Screen Share : Facilitates collaborative support by allowing agents to share screens with customers.

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Genesys Ratings and ReviewsGenesys Ratings and Reviews

Alternatives.Co has rated
Genesys as 4.2



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Top Reviews
  • Cory WaddellBusiness Operations Senior Support



    WFM, scheduling, reporting, phone system.

  • Verified User in Government AdministrationEnterprise(> 1000 emp.)



    It's a suite of products given to the customer at a very big expense that does not have proper support behind it. Review collected by and hosted on