Genesys Alternatives & ReviewsUsed by 85% Professionals

Genesys Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Genesys is a top customer experience and contact center platform, enabling businesses to provide smooth interactions across channels. It offers AI chatbots, predictive routing, and analytics. This platform enhances call handling, improves self-service with IVR, and provides real-time agent assistance. It offers valuable insights, data management, and operational monitoring in an all-in-one dashboard.

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About Genesys

Genesys Features

  • Genesys FeaturesACD : Seamlessly streamlines call routing and handling for efficient customer service.
  • Genesys FeaturesIVR : Enables convenient self-service options through an interactive voice response (IVR) system.
  • Genesys FeaturesAI-Powered Agent Assistance : Provides real-time AI guidance to agents for improved productivity and support.
  • Genesys FeaturesIntelligent Predictive Routing : Matches customers with the most suitable agents using intelligent predictive routing.
  • Genesys FeaturesSpeech and Text Analytics : Extracts valuable insights from customer interactions through advanced speech and text analytics.
  • Genesys FeaturesCollaborative Support with Screen Share : Facilitates collaborative support by allowing agents to share screens with customers.

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Genesys Ratings and ReviewsGenesys Ratings and Reviews

Alternatives.Co has rated
Genesys as 4.2



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Top Reviews
  • Heena P.Project Manager



    New improvements to WEM will also make it easier for our agents and contact center to manage schedules and deliver process efficiency. Review collected by and hosted on

  • Verified UserVice-President



    We use Genesys across our internal call centers—125 users in 4 countries supporting email/voice/chat in 11 languages. It's used in both B2B and B2C capacities.