- Seamless Digital Engagement : Provides enhanced customer service through its digital customer service capabilities.
- Boost Customer Retention : Businesses can foster customer loyalty and retention with targeted strategies enabled by this software.
- Actionable Contact Center Insights : Allows users to gain valuable insights from contact center analytics to drive improvements.
- Measure NPS Effectively : Supports both transactional and relational NPS surveys for accurate assessments.
- Benchmark Against Competitors : Users can stay ahead with competitive benchmarking using its powerful tools.
- Understanding Purchase Behavior : Analyzes purchase behavior to make informed business decisions for businesses.
- Fernando Cadena, CSPDirector of Associate Engagement
We are using Qualtrics as a way to engage with our clients and candidates alike. The platform has allowed us to give a voice to our clients in a way that wasn't feasible before. The tool has been instrumental in helping us scale our efforts to become a more customer-centric organization.
Ease of use Great customer support Flexibility
- Verified User in Financial ServicesEnterprise(> 1000 emp.)
That some of the products you need help with you're forced to call, or email which have longer resolution times. I wish our account had our own tech person to solve problems Review collected by and hosted on G2.com.