Five9 Alternatives & ReviewsUsed by 84% Professionals

Five9 Overview

Free | Paid

4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Five9 operates as a prominent provider of call and contact center solutions as a service. The company empowers businesses to transform their conventional contact centers into dynamic hubs for engaging with customers. With a sharp understanding of the expenses and complexities tied to contact center operations, Five9 presents a range of holistic solutions. These encompass digital interaction capabilities, advanced analytics, workforce optimization, and innovative AI-powered automation. These tools work synergistically to enhance the efficiency of agents and deliver tangible and quantifiable business results.

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Starts at

$149/Month

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About Five9

Five9 Features

  • Five9 FeaturesPermission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
  • Five9 FeaturesUnified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
  • Five9 FeaturesCustomer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
  • Five9 FeaturesEngagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
  • Five9 FeaturesSupervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
  • Five9 FeaturesWFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.

Five9 Competitors

Five9 Ratings and ReviewsFive9 Ratings and Reviews

Alternatives.Co has rated
Five9 as 4.1

4.1

/5

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    4.2
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    4
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Top Reviews
  • Aditya B.Information Technology and Services

    5.0

    /5

    Simplest UI with well defined tabsDisplayed everything important on screen, call time and everything elseManager/supervisor panel had a detailed information and helped in managing work flow

  • Casey R.VP of Sales and Partnerships

    0.0

    /5

    Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.

Five9 PricingFive9 Pricing

Digital
StartingUSD 149/moBilled Monthly
Core
StartingUSD 149/moBilled Monthly
Premium
StartingUSD 169/moBilled Monthly
Optimum
StartingUSD 199/moBilled Monthly
Ultimate
StartingUSD 229/moBilled Monthly