- Permission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
- Unified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
- Customer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
- Engagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
- Supervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
- WFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.
- Edward SmithSales And Marketing Specialist
We use Five9 to manage all interactions with customers. It is always good to increase productivity with our team, and this tool can use calls for training purposes and increase transitions from different locations, the benefits with this services are excellent since communication is always effective at all times.
- Verified User in Consumer ServicesEnterprise(> 1000 emp.)
The outages were unbearable. It felt like the software was always down and not functioning. Also, it was difficult to set up new users; they ALWAYS had to call Five9 directly for passwords, etc. Review collected by and hosted on G2.com.