Five9 Alternatives & ReviewsUsed by 84% Professionals

Five9 Overview

Free | Paid

4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Five9 operates as a prominent provider of call and contact center solutions as a service. The company empowers businesses to transform their conventional contact centers into dynamic hubs for engaging with customers. With a sharp understanding of the expenses and complexities tied to contact center operations, Five9 presents a range of holistic solutions. These encompass digital interaction capabilities, advanced analytics, workforce optimization, and innovative AI-powered automation. These tools work synergistically to enhance the efficiency of agents and deliver tangible and quantifiable business results.

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Starts at

$149/Month

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About Five9

Five9 Features

  • Five9 FeaturesPermission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
  • Five9 FeaturesUnified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
  • Five9 FeaturesCustomer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
  • Five9 FeaturesEngagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
  • Five9 FeaturesSupervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
  • Five9 FeaturesWFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.

Five9 Competitors

Five9 Ratings and ReviewsFive9 Ratings and Reviews

Alternatives.Co has rated
Five9 as 4.1

4.1

/5

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    4.2
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    4
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Top Reviews
  • khristen m.President

    3.0

    /5

    Ease of using the system. The screen and voice record option. Our TSM, is also really great. Review collected by and hosted on G2.com.

  • Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

    1.0

    /5

    I disliked the interface, the lack of support, and how often the software shutdown. As to the options for logging calls, there were none. There should at the very minimum be options to that suggest the type of call you had (i.e. prospecting, qualifying, intro, discovery, etc.) Review collected by and hosted on G2.com.

Five9 PricingFive9 Pricing

Digital
StartingUSD 149/moBilled Monthly
Core
StartingUSD 149/moBilled Monthly
Premium
StartingUSD 169/moBilled Monthly
Optimum
StartingUSD 199/moBilled Monthly
Ultimate
StartingUSD 229/moBilled Monthly