Five9 Alternatives & ReviewsUsed by 84% Professionals

Five9 Overview

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  • Windows
  • Large Enterprises
  • Small Businesses

Five9 operates as a prominent provider of call and contact center solutions as a service. The company empowers businesses to transform their conventional contact centers into dynamic hubs for engaging with customers. With a sharp understanding of the expenses and complexities tied to contact center operations, Five9 presents a range of holistic solutions. These encompass digital interaction capabilities, advanced analytics, workforce optimization, and innovative AI-powered automation. These tools work synergistically to enhance the efficiency of agents and deliver tangible and quantifiable business results.

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About Five9

Five9 Features

  • Five9 FeaturesPermission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
  • Five9 FeaturesUnified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
  • Five9 FeaturesCustomer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
  • Five9 FeaturesEngagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
  • Five9 FeaturesSupervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
  • Five9 FeaturesWFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.

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Five9 Ratings and ReviewsFive9 Ratings and Reviews

Alternatives.Co has rated
Five9 as 4.1



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Top Reviews
  • Edward SmithSales And Marketing Specialist



    We use Five9 to manage all interactions with customers. It is always good to increase productivity with our team, and this tool can use calls for training purposes and increase transitions from different locations, the benefits with this services are excellent since communication is always effective at all times.

  • Verified User in Consumer ServicesEnterprise(> 1000 emp.)



    The outages were unbearable. It felt like the software was always down and not functioning. Also, it was difficult to set up new users; they ALWAYS had to call Five9 directly for passwords, etc. Review collected by and hosted on

Five9 PricingFive9 Pricing

StartingUSD 149/moBilled Monthly
StartingUSD 149/moBilled Monthly
StartingUSD 169/moBilled Monthly
StartingUSD 199/moBilled Monthly
StartingUSD 229/moBilled Monthly