About Five9
Five9 Features
- Permission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
- Unified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
- Customer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
- Engagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
- Supervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
- WFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.
Five9 Ratings and Reviews
Top Reviews
- Anonymous ReviewerAccounting
The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond sending SMS.
- Verified User in Consumer GoodsMid-Market(51-1000 emp.)
Customer service left a lot to be desired along with an over abundance of problems that they were unable to fix or even identify. I regularly had downtime with multiple agents stations reflecting available but supervisor console showing away. This issue frequently stopped them from being able to log out or restart the station forcing me to deactivate the agent and reactivate in order to get them up and running. Review collected by and hosted on G2.com.