Used by 84% ProfessionalsFive9 Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Five9 operates as a prominent provider of call and contact center solutions as a service. The company empowers businesses to transform their conventional contact centers into dynamic hubs for engaging with customers. With a sharp understanding of the expenses and complexities tied to contact center operations, Five9 presents a range of holistic solutions. These encompass digital interaction capabilities, advanced analytics, workforce optimization, and innovative AI-powered automation. These tools work synergistically to enhance the efficiency of agents and deliver tangible and quantifiable business results.
About Five9
Five9 Features
- Permission-Based Control : Control over access permissions for users, ensuring secure and personalized interactions.
- Unified Communication : Facilitates seamless communication across various channels for a cohesive customer experience.
- Customer Relationship Management : Integrates with CRM systems, empowering agents with customer data for personalized interactions.
- Engagement Workflow : Understand customer intent and deliver tailored service with data-driven workflows.
- Supervisor Tools : Browser-based, customizable Supervisor Desktop for real-time monitoring and agent state management.
- WFO Integration : Easily manage schedules, adherence, time off requests, and agent disputes for optimized workforce management.
Five9 Ratings and Reviews
- Aditya B.Information Technology and Services
Simplest UI with well defined tabsDisplayed everything important on screen, call time and everything elseManager/supervisor panel had a detailed information and helped in managing work flow
- Casey R.VP of Sales and Partnerships
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.
