Five9 Reviews

Eduardo C.Small-Business(50 or fewer emp.)

0.0

Technical support has been beneficial in solving some of the issues their platform has Review collected by and hosted on G2.com.

Ronak J.Mid-Market(51-1000 emp.)

5.0

It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform. Review collected by and hosted on G2.com.

Alvaro G.HOA Specialist

5.0

What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training. Review collected by and hosted on G2.com.

Casey R.VP of Sales and Partnerships

0.0

Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.

Verified User in InternetEnterprise(> 1000 emp.)

0.0

Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)

0.0

They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Review collected by and hosted on G2.com.

Briam I.Information Technology and Services

5.0

Ofrece una gran cantidad de caractersticas y funciones que otros no contienen, su soporte es rpido y eficiente a comparacin de otros aplicativos de este tipo.

Tatiane A.Consumer Services

5.0

Bom gostei do sistema fcil de usar , tem bastante recursos

Jeyson c.Consumer Services

5.0

The accessibility and the fact its a hands on easy navigational program .

Corbin McCabeAccount Services Manager

10.0

The Sales and Recruiting Department of our company uses Five9 to handle inbound and outbound calls for 2 major branches of our business. Five9 helps us communicate with and convert our leads. It also allows us to reach out to and monetize leads in an automated fashion that generated online (that would otherwise be wasted if we did not reach out to them). Also, Five9's robust administrator settings, supervisor functionality, and customizable reports are very handy.
24/7 Customer Support is based in the Philipines and, although sometimes time consuming, they resolve problems and have solutions 99% of the time in my experience. California-based account reps are responsive and very involved and interested in our needs. Five9's robust administrator settings, supervisor functionality, and customizable reports are very handy and meet almost any need you could think of.

Matt ZemonPresident & CEO

10.0

Bernard uses Five9 Virtual Contact Center for inbound and outbound purposes across the entire organization for all clients who do not require us to use their phone system. We use Five9 in our physical call centers as well as with our work-at-home agents.
Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time. Scalability- We can quickly increase our licenses up and down based on the needs of our clients. Security- We do not have to worry about security. Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice. Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications. Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department. Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones. Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

Sally EmchPresident

10.0

We utilize the Five9 dialer for all of our call center needs. It is by far the easiest to install, train on, and use by any agent. We are a third party outsource center and we can manipulate the dialer to meet any project service level and reporting needs. We are 100% virtual and rarely do our agents have any technical issues that cannot be immediately resolved. In five years we have only ever had one issue with downtime, and that only lasted 30 minutes until we were rerouted to another hub and were back up. We also have quarterly meetings with Five9 engineers who assist us in utilizing all of Five9's enhancements to the fullest. I wouldn't have or even entertain using another dialer.
Training for new agents - quick and easy Allows you to reach maximum outbound dialing which increases responses Allows project prioritization so each call plan is unique

Ilan T.Graphic Designer

5.0

When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Christopher M.Business Development Representative

3.0

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Verified ReviewerOperations Trainer

5.0

I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download

Kimber C.Mgmt

5.0

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Wei Jie H.Voice Infra Architect

4.0

Ease of deployment and expansion based on ever changing business need.

Shawn A.Insurance sales agent

5.0

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