Five9 Alternatives & ReviewsUsed by 84% Professionals

Five9 Reviews

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4.1

/5

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Five9 is a comprehensive cloud contact center solution, catering to inbound, outbound, blended, and omnichannel contact centers worldwide. Powered by Practical AI, it equips agents to deliver exceptional customer experiences across various channels such as phone, email, chat, mobile, and social media. Users can leverage its Intelligent Customer Experience Platform to engage customers through their preferred channels, streamlining operations while harnessing the power of AI, automation, and the cloud. Overall, Five9 enhances business agility and exceeds expectations, making it a top choice for contact center needs.

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Alternatives.Co has rated
Five9
4.1(953 Ratings)
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  • 3.9
  • 4.2
  • 4
  • 4.2
G2
3.9
Top Comments by G2
Positive Comments
  • Eduardo C.Small-Business(50 or fewer emp.)
    Review
    0.0

    Technical support has been beneficial in solving some of the issues their platform has Review collected by and hosted on G2.com.

  • Ronak J.Mid-Market(51-1000 emp.)
    Review
    5.0

    It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform. Review collected by and hosted on G2.com.

  • Alvaro G.HOA Specialist
    Review
    5.0

    What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training. Review collected by and hosted on G2.com.

Negative Comments
  • Casey R.VP of Sales and Partnerships
    Review
    0.0

    Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers would be when they told you not to call them any more and your auto call lists would call them sometimes 3 times in a day? As a sales person, creating call lists, and then executing them should be easy. Instead this product made more of my customers angry than ever helped them. Maybe this is due to poor administrators of the system, but simple things like this should function. I ended up completely disabling all of these "features" and using it as a point and click phone dialer. Review collected by and hosted on G2.com.

  • Verified User in InternetEnterprise(> 1000 emp.)
    Review
    0.0

    Five9 often doesn't log calls correctly. Calls are dropped often. Calls transferred from our customer care team often do not come through the line. I am logged out frequently. There are glitches with voicemail being blank. Review collected by and hosted on G2.com.

  • Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)
    Review
    0.0

    They somehow took something that worked fine and broke it. Drops calls, doesnt log correctly, Terrible interface, blocks half of salesforce. Been praying that my company gets rid of this since they got it. Review collected by and hosted on G2.com.

GetApp
4.2
Top Comments by GetApp
Positive Comments
  • Briam I.Information Technology and Services
    Review
    5.0

    Ofrece una gran cantidad de caractersticas y funciones que otros no contienen, su soporte es rpido y eficiente a comparacin de otros aplicativos de este tipo.

  • Tatiane A.Consumer Services
    Review
    5.0

    Bom gostei do sistema fcil de usar , tem bastante recursos

  • Jeyson c.Consumer Services
    Review
    5.0

    The accessibility and the fact its a hands on easy navigational program .

Trustradius
4.0
Top Comments by Trustradius
Positive Comments
  • Kevin GaylordVP of Operations
    Review
    10.0

    We have a small contact center of 50-60 agents. Five9 is our telephony provider that supports our operational team and therefore is the base element for our corporate infrastructure. Our call center is primarily inbound but does perform a small number of outbound calls as well--both directions are supported by Five9.

  • Shanna BatyParalegal/Supervisor
    Review
    10.0

    Our law office has a call center that uses Five9 to call purchased leads to qualify clients for disability. We use an automatic dialing system with an IVR script that calls clients based on time zone, priority, and redial rules. We have separate campaigns and dialers, depending on where our clients are in the filing process. The dialer allows us to call more people at specialized ratios, and the system auto dispositions phone calls for voicemails, dead air, fax machines, busy, etc., so that our call center agents spend most of their time talking to our clients and not working through bad contacts or leads.
    Auto dials and dispose of records Allows call back timers to be set so that clients returned calls aren't forgotten. Reporting on agent KPI's Helping call center agents manage their time Weeding out "bad" or "junk" leads

  • Verified UserManager
    Review
    10.0

    Five9 Virtual Contact Center is used for one department of our organization that is a call center. It allows us a unified interface for all forms of contact (phone, email, text, chat, social media, and video calls). We use the Five9 platform to provide resources and relief to our clients.
    Unified environment for all forms of contact Pleasing UI that is easy to use Provides a high degree of training at all levels of the call center to ensure that everyone is well versed in their platform

Capterra
4.2
Top Comments by Capterra
Comments
  • Linus V.Training Specialist
    Review
    5.0

    Overall: We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

  • Christopher M.Business Development Representative
    Review
    3.0

    Overall: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

  • Kimber C.Mgmt
    Review
    5.0

    Overall: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

  • Andrey S.Verified LinkedIn UserGroup Director of Software Engineering
    Review
    5.0

    Overall: Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform

  • Wei Jie H.Voice Infra Architect
    Review
    4.0

    Overall: Ease of deployment and expansion based on ever changing business need.

  • Verified ReviewerVerified LinkedIn UserMarketing Manager Consultant
    Review
    3.0

    "Very Basic For a Huge Market"