About Gong io
Gong io Features
- Assessment Management : Allows sales managers to evaluate and score calls for coaching and performance improvement.
- Conversation Intelligence : Automatically transcribe, analyze and categorize your customer conversations for insights and visibility.
- Chat Transcript : Transcribes and archives chat conversations for easy reference and analysis.
- Automatic Call Distribution : Enables you to route calls to the right sales rep based on their expertise and availability.
- Performance Metrics : Offers real-time monitoring of performance metrics to enable data-driven decision-making.
- Scheduled Recording : Automatically records and transcribes customer interactions for compliance and training purposes.
Gong io Ratings and Reviews
Top Reviews
- Verified User in Computer SoftwareMid-Market(51-1000 emp.)
As a Customer Success Manager, I have many customer calls a day, sometimes they are back to back which makes note-taking a challenge. With Gong, I am confident that I will have detailed enough notes I can copy after a call which saves me a ton of time. If I ever forget a specific aspect of the call I can always search for a key word and Gong will tell me what point in the call that word was mentioned. Review collected by and hosted on G2.com.
- Verified UserEmployee
Being able to listen and analyze my team’s calls so I can coach them to have more effective client conversations. I can also see how often they’re having calls, the call duration. Lastly, I’m able to refer back to the calls, watch the video, and read the transcript.