About Sprinklr
Sprinklr Features
- Customized audit forms : Tailor evaluation forms for accurate assessments and adapt to specific business requirements.
- Real-time monitoring : Gain actionable insights, track KPIs, and respond to events for continuous improvement.
- Actionable dashboards : Multi-level dashboards for tracking KPIs, team performance, and daily targets.
- Quality automation : AI-powered insights on QA parameters for identifying improvement areas and coaching opportunities.
- APIs : Seamless integration with external systems and applications through robust APIs.
- Active data retention : Control data storage on the platform, ensuring compliance, historical reporting, and future optimization.
Sprinklr Ratings and Reviews
Top Reviews
- Verified ReviewerVerified LinkedIn UserAccount Executive
Overall: I'd use Sprinklr again for other clients. I hope in the future their tech support becomes a bit more developed.
- Verified User in Computer SoftwareEnterprise(> 1000 emp.)
The dashboards are broken out into too small of fractured pieces and monitoring can't be filtered as smooth as other social media management platforms. The customer support is almost nonexistent and unless you mark something as on fire the responses can take weeks. Also, onboarding is nonexistent and you are left to filter through unhelpful documents rather than walk through setup. Review collected by and hosted on G2.com.