About Sprinklr
Sprinklr Features
- Customized audit forms : Tailor evaluation forms for accurate assessments and adapt to specific business requirements.
- Real-time monitoring : Gain actionable insights, track KPIs, and respond to events for continuous improvement.
- Actionable dashboards : Multi-level dashboards for tracking KPIs, team performance, and daily targets.
- Quality automation : AI-powered insights on QA parameters for identifying improvement areas and coaching opportunities.
- APIs : Seamless integration with external systems and applications through robust APIs.
- Active data retention : Control data storage on the platform, ensuring compliance, historical reporting, and future optimization.
Sprinklr Ratings and Reviews
Top Reviews
- Celexsy A.Marketing and Advertising
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
- Verified User in Financial ServicesEnterprise(> 1000 emp.)
Lack of proactive insight or communiation of any type - e.g. optimisation suggestions come from us as the client, rather than them as the experts. There s also poor account management in general - small things like letting us know when our main point of contact will be OOO and who will be covering in their absence. I often wonder whether they understand the systems they use. Review collected by and hosted on G2.com.