About Chorus AI
Chorus AI Features
- Real-time enablement : Provides real-time coaching and feedback during customer engagements to improve sales performance.
- Pipeline Management : Helps sales teams to identify areas for improvement and provides insights to enhance customer engagement.
- Call Recording : Records all customer interactions, allowing sales teams to review and enhance their performance.
- Analytics and Reporting : Help sales teams to understand customer interactions, identify patterns, and improve their sales techniques.
- Conversation Intelligence : Analyzes customer interactions which helps to identify key insights that can improve sales performance.
- Website Visitor Tracking : Allows you to track and identify your website traffic and growth of our overall business.
Chorus AI Ratings and Reviews
- Vishal M.Enterprise(> 1000 emp.)
AI-Driven Coaching, Sentiment scoring, easy to use. Plug and play. Review collected by and hosted on G2.com.
- Verified UserManager
I think these products are pretty similar in how I've used them. Both of them record calls and give you the numbers / metrics for how much your team is talking vs. your customers, tags when certain words or competitors are mentioned, and give some OK trends in activity. I haven't used them in a sales leadership or coaching capacity, but both give great recordings for marketing teams to review how sales teams are promoting and positioning products and hearing VOC content.
Search for types of calls can be difficult if everything isn't tagged perfectly. Specific tagging of speech in the calls could be done better for quick identification and skipping to that subject. Call suggestions for what to listen to (via email) are not very helpful.










