Clarizen Overview

The professional services departments use Clarizen to manage customer implementations. It helps us track project cost/scope/time and also allows us to keep project records tied to that information. We store information about project contacts, documents like the statement of work, requirements, and signatures on the project plan. We use color coding to track project statuses and we add notes which are pushed to internal management teams about the project status.
Real time updates: as a web based solution when I update a timeline my manager and team can see the updates as soon as they refresh their view Highlighting what changes and the critical path: I can set up a view that marks items on the critical path and I can set up a view to highlight any dates that change based on a change I make earlier in the plan. This makes slashing timelines much much easier than most programs. Collaborative notes: you can @ team members when adding notes. This is a great way to share project specific comments and also the system keeps a record of these conversations which can be useful for post mortems. Reports: You can create custom reports and share them with your team so they can pull similar reports for their own projects

Support is not very helpful. Very little guidance in best practices with their software. Reporting is not nearly as flexible as other tools I've used in the past (AtTask).