About ClientSuccess
ClientSuccess Features
- Churn Management : Identify and remove non-compliant clients from portfolios without damaging your reputation.
- Email Management : Monitor all communication with your clients in a way that is easily accessible and organized.
- Document Management : Keep track of everything from proposals to meeting minutes, ensuring accuracy.
- Feedback Management : Track customer feedback and use it to improve your services or products.
- Client Management : Keep up with important contacts, including information about past orders, payments, etc.
- Revenue Management : Provides tools for forecasting revenue based on current trends and planned changes in the market.
ClientSuccess Ratings and Reviews
- Shannon KenedyCollege Athletics Customer Success Manager
ClientSuccess is the main software platform our Customer Success team utilizes. It has helped us to streamline so many of our previously inefficient account management tactics. It allows us to track our customer interactions (emails, calls, personal), renewal progress updates, understand the needs of our customers at a deeper level by using data to track our KPIs and create/keep track of to-dos to keep the customers on target. ClientSuccess provides the tool necessary for our team to keep track of each of our accounts on an individual basis in a detailed way never before possible and allows us to stay focused and up-to-date on the over-arching customer outlook in terms of renewals and success cycles.
- Cale ConryDirector of Customer Success
I use Client Success to help track and report on all activities for all of our non-solutions customers. I track key contacts, touches, zendesk support tickets, Gmail emails, specified Salesforce fields, and contracts. It is solely being used by our customer success team (currently a team of 3). The business problem it solves is simplifying key metric reporting for account health on onboarding. It acts as our SOT for the customer success team.
I wish the contract edits were more customizable.