Freshdesk Reviews

Maschendra Y.Mid-Market(51-1000 emp.)

5.0

In essence, Freshdesk isn't just a tool; it's a partner in fostering exceptional customer relationships. Its user-friendliness isn't just a feature; it's a philosophy that permeates every aspect of the platform, making it an absolute joy to use. I can't recommend it highly enough! Review collected by and hosted on G2.com.

Kevin J.Small-Business(50 or fewer emp.)

0.0

nothing, they have i ncreased pricing, downgraded features. Review collected by and hosted on G2.com.

Naomi v.Small-Business(50 or fewer emp.)

4.5

I've been using Freshdesk at work to handle customer emails, and it's been quite effective. The ability to assign tickets, leave notes for colleagues, and categorize has significantly improved our workflow. We use it every single working day. Our customers benefit from the support portal as well. Recently, we upgraded to customize its appearance with our own colors and fonts. Review collected by and hosted on G2.com.

Verified User in Computer & Network SecuritySmall-Business(50 or fewer emp.)

0.0

Doesn't auto refresh. Support is non-existent and their solution to a chat is to revert you back to a "we aren't available" screen. Review collected by and hosted on G2.com.

Verified User in Real EstateSmall-Business(50 or fewer emp.)

0.0

I often lose ongoing emails and have to search for them. I cant easily see company information for my customer. I cant split tickets when needed. Review collected by and hosted on G2.com.

Andrew F.Chief Technical Officer

0.0

Customer service is terrible. During the Covid-19 Pandemic, they were unwilling to provide any assistance for an annual subscription that had renewed that same day. They just said sorry you can use it for 365 more days though after we had told them we no longer used the product. Probably hadn't even accessed the platform in over 18 months. Review collected by and hosted on G2.com.

Angel M.Banking

5.0

Es una aplicacin que me ha beneficiado mucho mi trabajo en el rea administrativa ya que mi contabilidad esta ms en orden y muy bien segmentada .

Ashton F.Writing and Editing

5.0

The application is easy to setup and very user friendly. Customer support has become very efficient and effective. The chatbot, ticketing service and time tracking has helped immensely.

Alejandro J.Accounting

5.0

Es muy positiva y de mucha ayuda ya que nos ha beneficiado de gran manera a que nuestro trabajo sea ms rpido , el escritorio nos deja cada trabajo ala mano y que sea ms rpido.

Shayla B.Verified LinkedIn UserHuman Resources Specialist

4.0

Overall: Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.

Jeff K.Verified LinkedIn UserCEO

3.0

Overall: Mediocre at best - it does what every other support desk system does - assign & distribute tickets, some automation etc. etc. I've submitted the above feature request for very basic date based filter & displays that any email system should have and what is supposed to be an advanced business management tool completely lacks this.

Sharad Singh R.Verified LinkedIn UserAssistant Manger

5.0

Overall: The overall experince with Freshdesk did for me is combine all channels customer flow at one place, now every comment/ post/ Dm turns into a proper ticket and assign to a dedicated support staff, doing this way we never missed any single query from customers and we have properly self help automation and data export options.

Juan Pablo A.Verified LinkedIn UserInstalled Base Manager

5.0

Overall: I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be done by us in a manner of hours and they have an academy where you can get a certification and learn how to deploy it.

Luke N.CMS Advisor - Contractual Consulting

5.0

Overall: We were trying to have some new systems for our CMS systems and for our community manager. It was super easy to set up and exactly what we were looking for.

Macaulley C.IT systems administrator

5.0

Overall: Overall we have enjoyed using fresh desk (Free) we do not plan to upgrade in the near future. Although we are looking at some of their other solutions

Idemdesign

4.0

Among the free plans choices, Freshdesk has the best features. You can add up to 3 agents to monitor several products and can create separate portals associated with each one. Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you. You can create multiple boards along with your ticket system. The possibility to change logos and colors are also great. Multilanguage is still missing some p...

elnath78

1.0

My experience with these guys lasted about 17 hours. I went to their website, pricing page and was confused about why the "free forever" plan prompt for a "trial" so dropped them a line. Support answered me with 3 emails; one confirming that they have received my message, another asking me to activate my account (who wanted one??) and the last with support agent asking me my freshdesk URL. Now this is by itself upsetting so I asked the support why he didnt actually read ...