About Invoca
Invoca Features
- Route Calls : Enables businesses to efficiently route incoming calls to the most appropriate sales or support centers.
- Automate Caller Handling : This tool assists callers by offering automated assistance when locations are closed or agents are busy.
- Personalized Conversations : Agents can tailor conversations using real-time screen pops based on caller intent and pre-call data.
- Customizable IVR : Create pre-recorded messages to route calls to the best locations and provide customized caller experiences.
- Full Campaign Visibility : Gain visibility into the customer journey from click to call to conversion, enabling comprehensive campaign analysis.
- Track Unanswered Calls : Monitor and track unanswered calls to identify potential areas for improvement.
Invoca Ratings and Reviews
Top Reviews
- Madeline J.Enterprise(> 1000 emp.)
I like that we have total control of our data, can change our routing at any time, etc Review collected by and hosted on G2.com.
- Verified User in InternetEnterprise(> 1000 emp.)
Not very intuitive to use and set up at this point. Haven't gathered enough data at current stage to answer this question well. Review collected by and hosted on G2.com.