MavenlinkUsed by 66% Professionals

Mavenlink Reviews

Paid

3.5

/5

(Alternatives.co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Mavenlink, now Kanata Cloud, a fully functional platform for project management and collaboration, has strong integration capabilities. It is appropriate for small to mid-sized professional services companies and includes excellent features like project dependencies, resource management, time tracking, file sharing, and many more.

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Positive Comments
  • Verified User in Management ConsultingSmall-Business(50 or fewer emp.)
    Review
    0.5

    In theory, the big selling point on Mavenlink for us was their integrations. But what we've since found is deploying it (without buying more extras) requires such an overhaul of our existing instance of Jira (and its integrations) that it is unusable. We never made it to the point of integrating it with anything else. We made a grave error in selecting Mavenlink as our solution. I am sure it will work for some organizations, but after several months of deployment, several more months of trying changes to make it work and then over a month their team evaluating options to salvage the deployment - we've abandoned Mavenlink. It was costing so much in lost productivity and staff time/workarounds that we've reverted to our old systems until we can select a new vendor. That is on us (the client) - we own that mistake. At least for our deployment, any change in staffing on a project requires significant manual effort - and on complex months long projects those changes are inevitable (and in fact desirable). There are apparently workarounds for this, but they require additional licensing fees and professional services costs. Unfortunately, we signed a three year contract with Mavenlink. So despite paying the deployment and professional services costs and two quarters worth of subscription fees to concretely find out it won't work for us - we're trapped in a 3 year term that Mavenlink is insistent we pay for even though we aren't using the solution. I can't recommend enough that if you are considering Mavenlink you: 1. Ensure the term of the software subscription does not start until the actual deployment is complete and you've run it for one month to see at the end of the month it actuallydid what you needed (you got the EOM reports you needed and they worked). 2. You minimize your first contract term to no more than 1 year After some significant analysis, we've determined it is cheaper to abandon Mavenlink (but keep paying for it) and deploy/procure another solution than to try to slog through another two years manual labor and lost productivity if we were to keep using it. We're in a position I've never been in before, where we will be paying our Mavenlink subscription fees for another two years, while we actually use/pay for a competing platform. The solution was supposed to help us do a better job at automating how we did capacity management, resource allocation and overall understand the health of our projects. However, in reality it turned out that the costs of the manual effort required each month to make it work were a bigger level of effort than our previous solution. So in the end - wrong solution for us, a failed deployment and after several quarters we're searching for another vendor.

  • Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)
    Review
    3.5

    The resourcing features are definitely the most helpful and give our organization the most insight into our capacity. Additionally, we have been seeing really good traction lately on cases we've opened, and enhancements that have been pushed out have by and large been helpful for our teams. The recurring webinars are helpful for giving input an learning what is coming next in the product. The New Task Tracker is excellent along with all the enhancements pushed there. The ability to time track within our projects is critical to our institution. The product is often slow or laggy, particularly when we have a lot of users in at once, such as on Monday mornings (timesheet submissions, reviews, and approvals) and during month end billing. The scheduling feature is extremely helpful but it seems things get out of sync there often and it can be difficult and time consuming to reconcile. We have also submitted enhancement requests for better ways to report on credits and write offs on our projects and have been told time and time again that Mavenlink is not a financial reporting system and that these enhancements will not be honored, however this means that for our projects with credits and write offs (which happen more often in our real life business practice than Mavenlink seems to think they ideally should!) our budgets are often incorrect, since written off funds are treated as actuals (which they are, from a time reporting standpoint) but the funds should still be available to our clients. The fact that project budget reporting is supposed to be native to the product but it cannot handle this piece is extremely frustrating, and we have implemented a series of workarounds but none of them solve the issue. The ability to report on resource capacity, project start and due dates, and compare our forecasts to actuals is incredibly valuable to our organization. These things help us better understand when we can take on new projects, how to staff them, and how are teams are performing and make necessary adjustments. They also help us understand when we need to hire and identify underperforming resources early on so we can implement PIPs, thereby supporting employee retention.

  • Dave K.President
    Review
    5.0

    Number one reason we love the Kantata SX solution - it ensures invoices are sent out as soon and accurately as possible. This helps us get paid quickly, reducing potential issues. The process is smooth due to the diligence KSX assists along the way. Kantata SX is on the Salesforce platform and is limited to its UI appearance. The time tracking system allows the team to enter all their time to provide utilization rates. Our set goal is 75%. KSX enables us to maximize and manage bandwidth so our team wont burn out. Backlog reporting ensures that work for our team members stays around 75% while balancing with other nonproject-related activities. Kantata SX keeps our team on track for growth and improvement. We make accurate hiring decisions, predict revenue against expenses, and ultimately make critical decisions with the data to support the process. A tool that allows you to project out into the future will enable you to make those decisions more confidently rather than crossing your fingers. Regarding project delivery, we can set up complex projects based on various negotiated commercial models. Some customers have specific needs that KSX accommodates and provides unique project tracking and invoicing. Robust capabilities to support our business and, more importantly, our customers needs. As for resource management, Kantata has been building excellent new functionality, working over the last couple of years to get the right resources on suitable projects. Kantata SX keeps getting better with each release (twice a year). The Kantata team acts on the advice of their customers enhancement requests and puts industry best practices into the overall KSX solution. Weve been a happy customer for over seven years and are delighted with all the new functionality.

Negative Comments
  • Verified User in Non-Profit Organization ManagementMid-Market(51-1000 emp.)
    Review
    0.0

    I primarily use Mavenlink for timesheets and expense reports, and only because I have to. There really isn't much that I like about mavenlink. Part of the issue is the way my company has set some things up, but honestly the user experience of mavenlink leaves a lot to be desired. It should not be marketed as a project management tool. Mavenlink was introduced to our company as a project management tool. It is not that. Since mavenlink has been introduced, my time filling out timesheets and expense reports has increased dramatically. Some reasons for this are internal processes, but mavenlink itself is also to blame. My team tried using Mavenlink as our project management tool for about 6 months before we broke the system and had to go find our own solution. We use monday.com. It provides all the features we need and the customer service is excellent. Plus it is an intuitive system. The fact that I have to create an expense to create an expense report (a 2 step process) vs. a simple 1-step process, is a big problem with mavenlink. It is not user friendly, nor is it that intuitive to use. Mavenlink is slow to roll out new features. Another major point of frustration (again simple user experience that should be better) is that once timesheets are locked (usually a couple days after they are due) all the new time I have entered for the next timesheet is also locked automatically by the system. This means I have to manually add rows again for that week to log time since the previous ones are locked. This is very irritating and increases the time it takes to complete a timesheet. Also, since our company locks access to timesheet codes, I have to request access to each one. I am on a communications team and I work on projects all across the company so I am literally requesting access to projects daily. This wastes unnecessary time and is the source of a lot of frustration. Maybe mavenlink would be better suited to a smaller company, but the number of projects and work at our company makes it very difficult and time consuming to use. I wish our company would stop using Mavenlink. I am not solving problems with mavenlink, I am using it because I am forced to. There are no benefits. When my company started using mavenlink 3+ years ago, it created a whole lot of headache, increased the amount of time it takes me to do simple actions such as time sheets and expense reports, and it never got better. We tried using it religiously for project management for about 6 months and eventually the system broke and we abandoned it for real project management software. Thank you for your feedback. We will shared your comments with the product team to help us improve. We regret that your company has not set things up the way you see best fits your use case. I'm sorry that your user experiences was not desirable. We would like to address those a little more directly in order to improve your experience with us. We would like for a CSM to reach out to you, but due to the anonymity of this review, we are unable to do so. Please feel free to contact our support team at 800-860-9544, or support@mavenlink.com, for further assistance or to give us more information on how we can connect with you to assist you with your concerns and answer any questions you may have. Thank you and have a wonderful evening. Tiffany Nguyen Sr. Manager, Customer Advocacy

  • Verified User in Management ConsultingSmall-Business(50 or fewer emp.)
    Review
    0.5

    In theory, the big selling point on Mavenlink for us was their integrations. But what we've since found is deploying it (without buying more extras) requires such an overhaul of our existing instance of Jira (and its integrations) that it is unusable. We never made it to the point of integrating it with anything else. We made a grave error in selecting Mavenlink as our solution. I am sure it will work for some organizations, but after several months of deployment, several more months of trying changes to make it work and then over a month their team evaluating options to salvage the deployment - we've abandoned Mavenlink. It was costing so much in lost productivity and staff time/workarounds that we've reverted to our old systems until we can select a new vendor. That is on us (the client) - we own that mistake. At least for our deployment, any change in staffing on a project requires significant manual effort - and on complex months long projects those changes are inevitable (and in fact desirable). There are apparently workarounds for this, but they require additional licensing fees and professional services costs. Unfortunately, we signed a three year contract with Mavenlink. So despite paying the deployment and professional services costs and two quarters worth of subscription fees to concretely find out it won't work for us - we're trapped in a 3 year term that Mavenlink is insistent we pay for even though we aren't using the solution. I can't recommend enough that if you are considering Mavenlink you: 1. Ensure the term of the software subscription does not start until the actual deployment is complete and you've run it for one month to see at the end of the month it actuallydid what you needed (you got the EOM reports you needed and they worked). 2. You minimize your first contract term to no more than 1 year After some significant analysis, we've determined it is cheaper to abandon Mavenlink (but keep paying for it) and deploy/procure another solution than to try to slog through another two years manual labor and lost productivity if we were to keep using it. We're in a position I've never been in before, where we will be paying our Mavenlink subscription fees for another two years, while we actually use/pay for a competing platform. The solution was supposed to help us do a better job at automating how we did capacity management, resource allocation and overall understand the health of our projects. However, in reality it turned out that the costs of the manual effort required each month to make it work were a bigger level of effort than our previous solution. So in the end - wrong solution for us, a failed deployment and after several quarters we're searching for another vendor.

  • Verified User in Online MediaMid-Market(51-1000 emp.)
    Review
    1.0

    Kimble has a set of pre-built objects to help manage and schedule different types of resources an track costs for projects. Kimble is overly complex; even 2.5 years after implementation our users are confused about how to use the system. It also is not built for scaled business. Mass actions, mass edits, and custom automations are not supported in the system which makes for very limited customization availability. Kimble also does not work with custom objects, which meant we had to completely re-architect our Salesforce build to accommodate Kimble's system. It also has hundreds and hundreds of objects, which has clogged up our system. We've seen performance degradations in other parts of our system which run off of related objects to Kimble due to how overly complex this system i.s The UX is also very poor. Kimble has prevented us from scaling our resourcing efforts because all actions are incredibly manual. We've also been forced to build reporting outside of Kimble because of it's lack of ability to customize. First recommendation is to understand whether Kimble exactly meets your use case. If not, then Kimble does not have great customization and it will fall short of your needs. Second how scaled is your business going to be? Again, if you are scaling to a large amount of resource management Kimble will be tough to manage. We've been able to solve basic resource scheduling and management. Benefits include having a single system to store all of our resources + schedule Thank you for your feedback, we at Kimble take all customer comments into consideration for future enhancements and we appreciate the time you took to share this with us. As a long-term customer, can I please encourage you to get in touch with me (Nataly.bautista@kimbleapps.com) or your Customer Success Manager? Our customers have continuously reviewed Kimble as a PSA that supports and enables company growth (http://bit.ly/2IhEzXO), and we would welcome discussing this further with you and your team to help you achieve the same success.