Adobe WorkfrontUsed by 90% Professionals

Adobe Workfront Reviews

Free | Paid

4.5

/5

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Adobe Workfront is a project management software that enables users to streamline their workflows. It includes asset storage management, work context visibility, and much more. It is fully integrated with Adobe Experience Manager Assets and Adobe Creative Cloud.

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Adobe Workfront
4.2
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G2
4.1
Top Comments by G2
Positive Comments
  • Hillary D.Associate Director of Marketing
    Review
    0.5

    Overall the product has a ton of capabilities, and that is very appealing. We were sold on the ability for all users to have access capabilities that were suited to their needs and the ability to see everything on a single dashboard. There are lots of options for project intake, mapping, and tracking. The software can we customized to meet your organization's specific needs. The software works on both mac and PC and works on mobile. The notfications via email are a great aid to the overall program as well. This product has a huge learning curve and is not super intuitive. It takes a lot of training to get users onboarded and the workflows have repetitive steps. This product was too time-consuming for our team to use. The software is clinky and hard to navigate. It takes too much time to figure out where things are and to track status because of all the layers and complexity of how the software is mapped out. If your oganization has turnover you'll also have to deal with switching lisences over and training new employees often which can be a hastle. The product left a lot to be desired. Overall it had a steep implementation and learning curve and was not as intuitive as we had hoped. If you are trying to have a lot of people using the product and don't want to do a ton of training, this is not the product I would recommend. I would be sure that the core team using this product is well trained to get the most out of it. WE had a hard time with this tool because we wanted to allow multiple teams to access to submit projects and they were confused and asking questions which led to email communications that negated the point of having the software. We realized we needed a more straightforward system that other users could figure out without needing too much training. If you have a lot of dedicated project managers that are using the tool exclusively, it could be great for your team as it has a lot of cool features and capabilities that can be customized. We wanted to use this product to help our project management process and have multiple stakeholders view and work on projects simultaneously. This product was ment to allow for better project intake and management. Workfront creates a snapshot of your projects in one place and allows you to see where all your tasks are at and who is assinged to what which is helpful for seeing the status of projects and reporting back to stakeholders.

  • Kamran A.Senior Project Manager
    Review
    4.0

    Workfront was designed to ease and manage projects of all natures and all kinds on one platform. The statement is true in not just words but in action as well. We have been using Workfront for many years now and we switch from an opposite platform. I must say, it was a life-changing experience. Workfront is suitable for corporations and enterprises. It can manage workflow across departments and teams. You can use its unique features to make a difference and the quality of work and project management will be a key role in its usage. The prices are fairly reasonable and it will be shown through the work quality you will get. Workfront is one of those platforms that offer you the best quality tools but much more than that to enhance the capability of users and improve overall performance. However, when there are too many new and beneficial features, it comes at a cost. The cost of learning. The learning process is long and people who are new to this, face even more difficulties. Another thing that needs Workfront attention and quick modulation is their messy interface. When the workload and team members are less in numbers, it is quite manageable and works well. However, with time, the dashboard becomes messier and you will be needing a great strategy to manage all of that. With Workfront you can do all pretty basic stuff, for example, scheduling tasks and assigning them using Kanban and Gantt. You can use its communication feature to stay in touch and in the loop with your team members on the same platform. It is highly secure and manageable. You can make the most out of it and also grasp your expertise at the world's finest project management platform.

  • Lisa-Cathrine W.Principal Digital Advisor
    Review
    4.5

    What I like best about Workfront are its simplicity and user-friendliness. During my role as a project coordinator, I analyze new project requests, transform them into actual projects, and create detailed schedules for all tasks and deadlines associated with those projects. The system is simple to use - timelines can be created in a matter of minutes, and tasks can be assigned in seconds. I can generate a dashboard of project request statistics to present to my manager, provide real-time updates on the project status, etc. Its user-friendliness can be traced back to its foundation - which is based on a popular universal design seen on multiple social media platforms. Keeping everyone on the same page - quick changes and updates are possible, boosting productivity. I wouldn't say I like that Workfront cannot be used without assistance. I think it is a necessary evil for client-role individuals who use the product as a ticketing system to submit requests, including those outside your department for task management. I also believe that everyone must be on board with using the product (giving, for example, your Workfront administrator a clear view of who has the capacity and who is slammed). Many requests for marketing services come in via email and SharePoint, so our team decided to use Workfront to manage them more efficiently. With Workfront, we can track requests, assign them to the appropriate individuals, and monitor their progress. In addition, we follow the progress of our marketing campaigns as a team using Workfront.

Negative Comments
  • Hillary D.Associate Director of Marketing
    Review
    0.5

    Overall the product has a ton of capabilities, and that is very appealing. We were sold on the ability for all users to have access capabilities that were suited to their needs and the ability to see everything on a single dashboard. There are lots of options for project intake, mapping, and tracking. The software can we customized to meet your organization's specific needs. The software works on both mac and PC and works on mobile. The notfications via email are a great aid to the overall program as well. This product has a huge learning curve and is not super intuitive. It takes a lot of training to get users onboarded and the workflows have repetitive steps. This product was too time-consuming for our team to use. The software is clinky and hard to navigate. It takes too much time to figure out where things are and to track status because of all the layers and complexity of how the software is mapped out. If your oganization has turnover you'll also have to deal with switching lisences over and training new employees often which can be a hastle. The product left a lot to be desired. Overall it had a steep implementation and learning curve and was not as intuitive as we had hoped. If you are trying to have a lot of people using the product and don't want to do a ton of training, this is not the product I would recommend. I would be sure that the core team using this product is well trained to get the most out of it. WE had a hard time with this tool because we wanted to allow multiple teams to access to submit projects and they were confused and asking questions which led to email communications that negated the point of having the software. We realized we needed a more straightforward system that other users could figure out without needing too much training. If you have a lot of dedicated project managers that are using the tool exclusively, it could be great for your team as it has a lot of cool features and capabilities that can be customized. We wanted to use this product to help our project management process and have multiple stakeholders view and work on projects simultaneously. This product was ment to allow for better project intake and management. Workfront creates a snapshot of your projects in one place and allows you to see where all your tasks are at and who is assinged to what which is helpful for seeing the status of projects and reporting back to stakeholders.

  • Lauran H.Marketing Manager
    Review
    1.0

    I acknowledge that Workfront has powerful features and can be highly customized; however, if your dev team lacks the available time to make the changes necessary there are other solutions more "creative/production team" friendly straight out of the box. Workfront's out-of-the-box interface is complex and clunky. Far too many layers and features for most mid-sized creative teams. It definitely requires admin oversight (as most process solutions do), but the education load on our admins seems much heavier with this product than with products like Podio or Alfresco. I believe that Workfront lends itself best to process-heavy/task-based projects. It is not the best solution for highly collaborative, content creation teams. As with any project/process management software, invest time on the front end to fully research your organizational needs. One downfall in our implementation of this product was accounting for individual team needs and not evaluating how team would collaborate with each other across the platform. If the process you are trying to manage is highly linear this might be the solution for you. If your needs are non-linear and highly collaborative, I recommend exploring other products created for your industry. Workfront is currently being used by our IT and Video Production teams to manage their projects and workflows. It seems to be the best fit for the IT team. The Video Production team needed to track their equipment, human resources, travel/time spent and Workfront allows them to add those layers to their overall project management. However, any time these teams need others within the organization to contribute to a project the process is cumbersome. With so many layers to a project all users (except the most advanced) seem to become easily lost in the interface. We're sorry your experience was not what you expected and we'd like to do what we can to make it right. I will be forwarding your message to the appropriate team within Workfront so they can follow up with you. Please feel free to reach out to the Workfront Customer Care team with any other concerns you may have. They can be reached at 844.306.4357.

  • Verified User in HospitalityEnterprise(> 1000 emp.)
    Review
    2.0

    Workfront helps our busy creative team categorize the high volume of work we receive from the rest of the company. Without this tool, it would be a lot more difficult to manage our workload. The reporting functionality is a very useful feature. This system is not user friendly and not very intuitive. It is hard for the average user to drill down to the relevant information or tasks they need without the use of custom reporting or dashboards - something that requires time to build and provide training on. There are multiple ways to do the same actions in the system which makes it hard for users to learn and adopt best practices. A lot of the additional customization requires the ability to make edits using the "Text Mode" coding. Help from Workfront is not readily available without paying extra costs for consulting. If your team has a good grasp on general project management principles you may have an easier time with adoption. Workfront helps us manage the high volume of work our team receives. We are able to pull reporting data from the system on things such as hours and project types to help us with visibility and resource estimates. Thanks for taking the time to write a review. We appreciate customer feedback as it helps us improve our ability to provide the best possible experience for our customers. We're sorry your experience was not what you expected and we'd like to do what we can to make it right. I will be forwarding your message to the appropriate team within Workfront so they can follow up with you. Please feel free to reach out to the Workfront Customer Care team with any other concerns you may have. They can be reached at 844.306.4357.

GetApp
4.3
Top Comments by GetApp
Positive Comments
  • Maria soledad R.Real Estate
    Review
    5.0

    Agiliza el trabajo automatizaciones, my experiencia en general ha sido buena

  • Alioune D.Financial Services
    Review
    5.0

    No Comments

  • Leandro S.Internet
    Review
    5.0

    Con mi equipo lo usamos para aquellos momentos donde tenemos que trabajar de manera remota. Es una herramienta muy valiosa para el trabajo en equipo.

Negative Comments
  • Robert G.
    Review
    1.0

    No Comments

  • Mary L.Computer Software
    Review
    1.0

    I honestly don't see many benefits to this software at all.

  • Robert D.
    Review
    1.0

    I do not want to schedule a demo and waste everybody's time. I called sales and they would not tell me the price. WTF?

Trustradius
4.0
Top Comments by Trustradius
Positive Comments
  • Kurt HickmanProgram Manager
    Review
    5.0

    During the latter half of 2012 I led an evaluation of 3 SaaS/cloud-based project management tools including AtTask, LiquidPlanner and Copper Project for one of my clients. My final conclusion ranked the tools in that order, especially since project portfolio capabilities were important to my client. My team evaluated each tool on 16 categories comprised of: Ease of Use, Collaborative, Issue Mgt, Scheduling, Baselining, PPM, Resource Mgt, Non-project Tasks, Request Mgt, Workflow, Document Mgt, Reporting, Dashboard, Overall Integration, Time Tracking, and Storage. A score of 2 meant Robust capabilities, 1 point for Basic capabilities, and 0 for the capability missing altogether. So the best possible score would have been 32. I arrived at a 28 for AtTask, a 21 for LiquidPlanner, and a 13 for Copper. I gave AtTask a 1 for Baselining, Resource Mgt, Document Mgt, and Storage. It earned a full 2 points for all other categories.
    The overarching theme and power of AtTask lies with its collaboration capabilities. The tool invites and enables everyone involved in a project to stay up to date with changes as they occur. TeamHome, an interface designed for team members, gives employees a sense of ownership because they have input into deadlines and they can easily communicate whenever an obstacle arises. AtTask keeps all project communications in one place and helps project managers eliminate inefficient emails, lost notes and tedious report building. Another prominent feature of AtTask is the dashboard. The dashboard fully supports Portfolio-level organization and reporting. You can customize each dashboard, choosing from a list of pre-defined options. When I evaluated LiquidPlanner (see Rating section), while it did have Program-level capabilities, it did not appear to manage the intake process, provide overall statuses (Green, Yellow, Red) or support portfolio-level issues , risks and actions. Copper eludes to Portfolio / PPM capabilities in one of their videos but what I found is that it really just provides a roll up of projects to a client. AtTask truly integrates with MS Outlook, MS Project, Mobile Phones, Accounting Software and Salesforce.com (APIs are available). For comparison, when I looked into LiquidPlanner, I found that although it can create exportable reports and data files, it is not designed to integrate directly with prevalent software packages like MS Project. Creating the reports is simple because the application has all of the reports built in. Issues are separate from Tasks, which is a good thing and not the case with several other tools. Users can utilize workflows for issue creation and automated responses.
    Areas where I feel AtTask could expand capabilities are in the areas of Baselining, Resource Management, Document Management, and Storage. Regarding Resource Management, while certainly sufficient for most needs, AtTask does not provide advanced resource management functions; it seemed most suitable for smaller teams that need extensive sideways collaboration.

  • Verified User
    Review
    5.0

    MS Project provides similar core project management functionality (task lists, Gantt charts, resource allocation) but it does come close to Workfront's capabilities related to custom data, forms, ticket queues, notes (updates), and especially reporting and dashboards. Salesforce provides similar custom fields and reporting capabilities, but lacks the task management, project planning, resource planning, etc. of Workfront.
    Workfront is great for internal request queues, and for managing any size project. You can set up project dashboards that can be shared with external customers, allowing them to add comments and report issues or submit requests directly within Workfront. It excels at capturing any kind of project data. Dashboards and automated reports are easy to set up and are an excellent way to audit data integrity and process compliance.
    Ease of use, both for end-users and administrators. It's very easy to navigate between projects, tasks, issues, etc. Custom views are easy to set up and data fields can be edited directly in views and reports. It's very easy to set up custom forms and data fields and build reports and dashboards. It's a very versatile ticketing system. It's very easy to set up request queues for any department with custom forms that help speed up prioritization and assignment. Metrics and dashboards are also easy to set up and navigate. External views (if you have collaboration licenses) allow customers to see project plans, charts/dashboards, add their own issues, put comments on tasks, upload documents, etc. It's a great project portal for collaborative work, across all internal departments AND with external partners and customers.
    There is a lot of resource management functionality but it's difficult to get it to work effectively across a large organization. This challenge isn't necessarily specific to Workfront or related to how they implemented the functionality. It requires very strict discipline to ensure all resource assignments are always up to date on all tasks. A better data loader would be helpful. There is "kick-start" functionality to load initial data sets but it seems limited in making mass updates.

  • Scott Sax, MBA, PMP, PMI-RMPAssociate Director, PMO
    Review
    5.0

    Workfront's user interface is one of the best that I've seen and is one of the big reasons why I am a big Workfront champion. The other projects had similar functionality but Workfront is the easiest to use in my opinion. Buttons are where you think they would be and things just work the way you think they should work in the tool. Sure, we could get by using another tool, but with all the functionality available, and ease of use, Workfront is the tool that I would keep turning back to.
    For an enterprise solution, it is top notch and competes with the big players out there. For a small company, maybe 10-15 people, it might be overkill with all the great functionality available and you might not need it all. The pricing is very responsible though for any size company.
    Workfront does reporting very well. If its in the system, we are able to report off of it. The reports are easy to create, show valuable information and get the right information to the right people in short amounts of time. Workfront helps manages work. Its that simple. Its easy to use interface allows all users to take advantage of the tool and manage their day to day activities all the way up to their higher level project duties. Workfront is a good collaboration tool that essentially replaces emails. The update capability allows users to communicate with one another and keep a trail of what is being said and also all in one place instead of scattered throughout emails. The document management out of the box also allows for easy collaboration.
    Workfront has done a great job of listening to their user community and making changes where appropriate. One of the areas that is being improved is the resource management functionality. This was a piece that wasn't touched much since we started using it in 2009 but recently they've made vast improvements and will continue to do so. Workfront has an API that you can create your own applications or integrations with Workfront. The documentation has been OK but could be better, and there could be more training available on how to use it.

Negative Comments
  • Verified User
    Review
    1.0

    Clarizen seemed to provide roughly the same product. They quoted a bit more expensive, and not many improvements. The implementation cost was not worth it. AtTask also did a better job at Gantt Charts for each project rather than just 1 for all projects in Clarizen, which was not editable.
    AtTask seems better suited for IT and Customer Service departments, but a huge pain for manufacturers.
    I like the web based aspect, that stores all of our data on their server so that users in our building cannot accidentally save it incorrectly like Microsoft Project. Their customer service is adequate when asking the right questions. If there is a solution they will get it to you quickly and effectively. The interface is pretty well designed and relatively intuitive. The ability to specifically decide which emails you wish to receive makes up for the vast number of emails you will receive when involved with a project.
    AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.) AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports. New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development. I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back. While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad. I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools. They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...

  • Emilie Toll, MBAMarketing Project Manager
    Review
    2.5

    I wasn't with this company when the buying decision was made. However, Workfront replaced Mavenlink, and what I could gather is Mavenlink was liked by users, but the owners and administrators wanted more reporting and more automation. For me, Workfront is far superior to MS Planner. Planner would make my life 10x more difficult than using sticky notes because there was no automation, no budgeting, no scheduling, and it was Kanban, where we are 50%/50% agile and waterfall. Our account manager feels that Smartsheet is superior to Workfront, because the reporting and Gantts are significantly better. However, she is not experienced with workflows, task management, or automation. MS Project is worse that Workfront, in that Workfront has a better UI for all users in the company. We are able to easily tell where we are in the process, and attach documents (including versioning) to tasks/the project, which is useful for a creative agency. Trello is a Kanban tool, and lends itself to an agile shop, which we are not.
    Workfront is definitely scalable. My predecessor was a junior project manager and did a superior job in setting Workfront up for basic project management and workflow. I could then build upon this and include budgeting and revenue, and insert a customized approval process. Workfront falls short at being a true project management system. It is very hard to get reporting and Gantts out of Workfront. I have clients that want a weekly Gantt of their programs, which I have to do by hand by trolling through each project. I should be able to quickly see a snapshot of the project, program, and company from Workfront.
    Project templates: Because we are a marketing company, we tend to have projects that are cookie cutters of each other. By being able to create a template and assign milestones, converting requests to projects is efficient. User Task Lists: This feature is outstanding. The ability to sort, search, and create a customized priority is awe inspiring. As an administrator, I can get away from sticky notes or daily standup meetings to determine what is being worked on by the team, and what will be worked on next. This is all in Workfront, and I don't have to interrupt the team to get status updates. User Interface for Project Status/Roadblocks: My account manager appreciates the ability to not only see the progress, as a % complete, of a project, but he likes that he can scroll down and see at what task the roadblock appears. Similarly, if a client asks where we are with the project, he has a quick and simple way to verify for himself. This self-service UI allows me to not be interrupted for quick questions. Ability to provide ideas for new functionality or improvements in Idea Exchange.
    Reporting Feature: I inherited Workfront from the previous project manager. It had only been used for 3 months up until this point. By that time, our set up hours were depleted, and I was up to my own devices to determine how to build and customize reports to get what I needed. Unfortunately, the former PM wasn't very experienced with reports and dashboards, so the reports that existed were broken or inadequate. This means, I had to fumble through the reports. I am not getting what I need from the reporting functionality, and the help / training sessions are very underwhelming. Updating tasks: I appreciate the template feature, but to update the tasks when you have more than 15 is cumbersome. Each cell is responsive, and I would very much welcome a spreadsheet type page where I can enter everything and press "Save" before changes commit to the system. Assigning tasks to a user where the date is already set: For example, I use a template, and one of tasks is graphic design, and the date was pre-populated to 10/31/2017. When I assign this task to the user (e.g. Bob Smith), the task automatically enters into their "My Work" as 10/31/2017, which is great. But, let's say I after I assign the task, I update the predecessor to take longer, which makes this task's due date 11/15/2017. This makes Bob's task still due on 10/31/2017. What a headache!!!

  • Verified User
    Review
    0.5

    We used Basecamp in the past. We chose to switch based on the need for time management as well as a more complex project management system to allow better tracking of our resources in order to solve ROI issues. As an employee who uses the software, I like Basecamp much more. As referenced earlier in this review, Basecamp is simple, straight forward and provides a space for a seamless conversation. Small things such as documents living in a separate tab as the Update tab obstructs the flow, forcing the user to reference a different tab, versus being able to say "see below" and the document is attached to that specific update message.
    It is best suited for a larger agency that needs multiple tools such as time tracking and complex workflow management since this is built in. We would not be able to take this platform on without a committed project management team for each account. Although they have interesting capabilities when it comes to design and approvals processes, I still believe that the separate tabs for documents really inhibits the conversation. Therefore, I think this tool is less appropriate for creative work that incorporates many attachments, iterations and constant conversation that you want to easily reference back to.
    Time management - the platform caters to time tracking. Logging time to client or non-billable, you can understand where time is spent for team members and who is not tracking their time. This helps understand need for resources across the organization. Workflows - Their internal algorithms lend itself to a natural workflow with predecessors, allowing employees to begin their task when the should. For example, task A must be completed before task B should begin. The workflow mentality encourages more efficient processes, especially in a large organization with multiple departments. Training - They have comprehensive videos to train the team on how to use the platform. It makes onboarding a new employee seamless.
    Formatting - I really appreciate text formatting in order to quickly digest content and better organize my message. In Workfront you are unable to produce anything but plain text (no bold, no italics, no underlining, no indenting etc). Complexity - Comparative to another project management system like Basecamp, nothing in Workfront is very straight forward. Although they offer extensive training on the platform, anything that complicated to me illustrates a need for simplicity in order to create an optimal user experience. In another comparison, if Basecamp is like an Apple Mac product (simple, great UI/UX), then Workfront is like a PC (complicated, not as seamless). See "Documents" point below for further explanation. Documents - When you want to upload a document, you have to do so in a different tab, which silos the document from the original conversation within the updates tab. This does not give way to a seamless conversation, having to constantly reference to another area.

Capterra
4.3
Top Comments by Capterra
Comments
  • Kristen N.Delight Marketing Manager
    Review
    4.0

    Our experience with the online proofing tools provided by Adobe Workfront has been life changing. We had previously used an Adobe proofing application that required a proof to be uploaded to our internal servers, which are only accessible if the team member is on-site or logged into VPN through their computer. Now, with an easy-to-train online proofing tool, team members can review collateral wherever they are.
    The online proofing tools provided by Adobe Workfront have effectively changed our cross-departmental collaboration. These tools provide an easy way to organize, moderate, and gather feedback from multiple sources throughout a project. Our reviews are no longer limited to an in-house server-these tools have provided us the capability to gather feedback securely through a browser. The reviewer can quickly mark up copy, imagery, or other content within a proof and submit changes as comments, which then can be assigned as an action to our design or web teams to implement. Each proof can be assigned a deadline, and the proof automatically sends a reminder to reviewers if they have not yet submitted feedback a couple hours prior to the set deadline. This feature alone lightens the lift of project management considerably! Plus, the proofing tool is so easy to train and new team members are using the tool within 30 minutes of being introduced.
    The mobile and tablet versions of the online proofing tools leave much to be desired. Commenting is near impossible since the comment box takes up half of the screen, and markups are not easy to locate. We are hoping that they improve these versions since many of our employees work remotely and are often traveling with access to a smartphone or tablet and not necessarily a computer. In addition, the dashboard where management of all proofs takes place is not customizable. It reports recent proofs for all users, then provides a status update graphic for proofs that you yourself have deployed. If this could be customized to show proofs for a particular department, campaign, or project, that would be immensely helpful.

  • Sara T.Project Manager
    Review
    5.0

    I am a champion of Workfront for my company, although I am a SME/admin and not responsible for the day to day Workfront use, it was a great experience begin involved in the implementation and owning one of the workstreams. Workfront lets you become a SME and get to know the system so easily, without constantly changing it (or providing straight forward changes that do not interrupt your day to day work.
    Going from using four different platforms to manage the intake, planning and execution of projects (ServiceNow, excel, Smartsheet and Microsoft Project) down to 1 single platform has been a life saver for the teams that I am on for my company. We were able to train our submitters on one system, built our own workflows, and then turned around and trained our PM's on the same system. One Pro I love is that we can make changes and enhancements on the drop of a hat (well, with planning and thought ahead of time), versus ServiceNow, where it took us 2-3 minutes to simply change a field name. I also enjoy the time and attention that Workfront has given to my company, they listen well and problem solve along side us, not just for us,
    We are still in the Legacy Resource Planner because we have set up our job roles for each team, so the legacy system lets us set capacity estimates when planning projects (for example, Our Integration team is all under Integration job role, but we allocated 10% of their time in our resource planner towards discretionary projects, which allows us to better plan and prioritize this huge bucket of work). There is no way for us to set capacity %'s for job roles in the new system, without creating new job roles.

  • Jonathan H.Retail Card Account Manager
    Review
    5.0

    It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.
    I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons. 1) I find it very intuitive for users to use 2) It is easily customized based on the needs of your users 3) The reporting feature is worth the price of admission itself 4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across 5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings 6) The Community area is a great place to share ideas and ask for help from other users 7) They are constantly making updates and improvements to the tool 8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project. We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.
    Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

  • Verified Reviewer
    Review
    5.0

    I'll admit... they sort of had to drag me kicking and screaming into using Workfront. I feared that it was going to be one of those things where it took more time to document/track what you're doing than it took to actually do it. Fortunately that turned out not to be the case. We've found a good balance between tracking things and not having to "feed the beast" all the time.
    Workfront is quite versatile for tracking projects and larger workflows. We use it for individual projects, ongoing work efforts, and even tracking ideas for future development. Other areas of our business use it as a request queue as well, which helps us to put in requests with our communication team and even log suggestions for office improvements. A decent (but not mindblowing) reporting suite with text and simple graphic output helps share status updates.
    The reporting suite could allow for a bit more freedom; it feels slightly stilted when trying to use it. I also was not a fan of the option to have the software tell you that you're on track or behind. I prefer to assign the status myself as I'm involved with the project more intimately and have more of the big picture. Fortunately that's easily changeable in the project settings. The real cons are honestly self-induced. The temptation is there to track all the minutiae of every little bit of the project. And you certainly can... but it ends up being counterproductive as you spend more time updating than doing. Keep your items lofty and you'll avoid that trap.

  • Verified Reviewer
    Review
    4.0

    We have dozens of projects every day, with different employees in different capacities working on them -- project managers, team leaders, supervisors, editors, writers, graphic designers, proofreaders, strategists. Everyone's input and progress can now be corralled in one place. We have a clear window view in to how the project is going and who might need help with what. Everything is documented in one thread so there is no hiding from a mistake or missed deadline. We can take people outside of the task, like our Legal Department, to get their insight on certain matters.
    What I like most about Workfront is the visibility it gives to employees and project managers as they navigate a workload from week to week. If 10 people are working on the same task, they can communicate through Workfront channels with respect to questions, concerns and updates. And everything is documented. So, if a conflict arises, we can just go back through the Workfront thread and see what happens. Documentation is so important, especially when you have dozens of projects going at one time.
    It was tough to learn. After a year, I still did not feel like I had it figured it out. The workload queue setup felt wonky to me and I would often grab work from the wrong places because things weren't clearly marked. Also, and maybe this is on our company's IT side of things, it seemed to crash with a certain frequency, or would not normally be available.

  • Verified Reviewer
    Review
    5.0

    Overall, this is the perfect tool for marketing teams specifically, especially those who practice more of the agile marketing strategies. We previously used Trello, which I love, but Workfront provides so many more features, analytics, and potential for better collaboration among teams.
    We started using Workfront several months ago so that we could better track our projects, deadlines and time spent on each tasks. I think it's pretty easy to use once you get the hang of it, but it can take some time to implement and get everyone on board. It's perfect for keeping the team organized and on track, and it helps us make sure we aren't spending to much time on certain projects. You can easily tag users to provide updates; upload documents to share; provide proofs which is especially beneficial for collaboration amongst graphics designers, content managers, and marketing strategists; log your time spent on each task; and so much more. It also provides data so you can see how many projects each team member is doing, how much time is being spent, etc which is super helpful for determining a team's efficiency.
    It can be a challenge to get it up and running. It's very complex so learning all of the features can take some time. Setting up some of the tasks and due dates can be frustrating and prone to human error, but overall it's a great tool.