Qualtrics Overview

Overall: As I limit my experience with Qualtrics to building surveys, distributing them, and downloading the dataset to work on data processing and analyses using other tools, the platform does its job. I could certainly expand my use of the tool if reporting and data visualization features offered a better user experience and look and feel.

Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies the platform in RFP responses and demos. Support and Service are profoundly painful and the service partner we were forced to use was clearly learning the platform along side us. The support site lists only the most basic of information and support center assistance is hit-or-miss depending on the agent you get. Example: I am challenged to get decent response rate information on my surveys, which should not be a problem. Knowledge about implementing SSO, SMTP, SFTP, and Salesforce integrations is is lacking, forcing an iteration through incorrect or partial answers. Bottom line: if you get this platform either demand (and pay for) a highly qualified implementation partner or expect a steep and painful learning curve. If we had done that, the price point would have been on par with other vendors and we likely would have made a different choice. Review collected by and hosted on G2.com.