About Rocketlane
Rocketlane Features
- Client Portal : Helps you to connect with and interact directly with your customers.
- Customer Experience Management : Lets you track the progress of your interactions and collect feedback.
- Feedback Management : Lets you respond in a timely manner to positive or negative incidents.
- Reporting Function : Makes it easy to identify problem areas and make necessary changes.
- Template Management : Create customized user-profiles/guides for new customers for an efficient onboarding process.
- Role-Based Permissions : Assign specific users or groups rights and access to different parts of the system.
Rocketlane Ratings and Reviews
- Taniya S.Mid-Market(51-1000 emp.)
Rocketlane excels in streamlining project communication, improving project efficiency, and enhancing customer onboarding experiences. The platform's task assignment and tracking features provide a consolidated space for all information related to the project and are also easy to setup given we deal with a good number of moving parts. The customer onboarding templates are a lifesaver and easy to use. We use it regularly to track all of our onboardings and the ability to integrate with popular tools and use them for various automations is a plus! Review collected by and hosted on G2.com.
- Tejaswini P.Health, Wellness and Fitness
Everything is great so far. Sometimes when we have to change timelines for a task it is a little bit time consuming as we have to manually update the times for the subtasks