About Rocketlane
Rocketlane Features
- Client Portal : Helps you to connect with and interact directly with your customers.
- Customer Experience Management : Lets you track the progress of your interactions and collect feedback.
- Feedback Management : Lets you respond in a timely manner to positive or negative incidents.
- Reporting Function : Makes it easy to identify problem areas and make necessary changes.
- Template Management : Create customized user-profiles/guides for new customers for an efficient onboarding process.
- Role-Based Permissions : Assign specific users or groups rights and access to different parts of the system.
Rocketlane Ratings and Reviews
- Costa X.Manager, Customer Implementation
The product itself is very flexible in terms of how easy it is to make amendments and changes to implementation projects. This covers ease of editing project templates, changing owners of projects, adding/removing project phases etc. Morever, the team are very receptive to feedback and considerate about improvements to their product (where it would benefit multiple users). The highlight, though, is the Rocketlane that's supporting us. Our CSM, Shyam, goes above and beyond to ensure we are making best use of Rocketlane by sharing best practices, guiding us through tailored product demos, and acting as our conduit between our organisation and Rocketlane. Review collected by and hosted on G2.com.
- Aditya N.Internet
Nothing really. It would be helpful to have a team for adoption of the software in the customers ecosystem.










