Used by 83% ProfessionalsTalkdesk Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Talkdesk is an AI-driven platform delivering cloud-based customer experience solutions. It streamlines operations, automates processes, and equips agents with self-service capabilities. With real-time analytics, global reach, and flexible deployment, it enables efficient communication, data-based decision-making, and superior customer service across industries.
About Talkdesk
Talkdesk Features
- Collaborative Environment : Fosters teamwork and communication through its employee collaboration features.
- Real-time Insights : Offers valuable analytics in real-time for data-driven decision-making and performance improvement.
- Unified Dashboard : Comes with a comprehensive all-in-one dashboard to monitor and manage contact center operations.
- Industry Benchmarks : Compares performance against industry standards to identify areas for enhancement.
- Seamless Integrations : Users can utilize its data APIs to connect with other systems for streamlined workflows.
- Flexible Deployment : Choose from versatile deployment options that adapt to users’ business requirements.
Talkdesk Ratings and Reviews
- Benjamin Jafeth A.Inside Sales Team Leader
Es favorable el tener como administrador la opcion de ver estadisticas por usuario y la integracion con hubspot Review collected by and hosted on G2.com.
- Verified User in ConstructionEnterprise(> 1000 emp.)
The support team has been fairly slow to address the concerns and issues we've had. Some issues have taken months to get fixed. Also, the lack of communication between their billing teams and the account reps is non-existent. Another complaint is the way they treat you while you're a customer. We spend a lot of money each year with them and we had questions about some project hours that we were being billed for that we were unsure what they were for. So the billing team reached out saying they'd turn off our account over a bill that we'd asked for an explanation about because we didn't know what it was and they wouldn't provide the requsted information. You would think an invoice that is 0.39% of what we had already paid wouldn't be a big deal but it was and were going to shut down our account in 48 hours over it. Also, they lock in your contract 60 days before renewal so if you want to negotiate then you need to do it before that or even cancel which is pretty slimy and sneaky of them. They give you a renewal date but then pretty much renew 2 months prior, none of our other vendors, MSP's or saas companies we work with have that. Review collected by and hosted on G2.com.
