Upscope Reviews

Jorge Alberto R.Small-Business(50 or fewer emp.)

4.5

It's very easy to use, straightforward, and very intuitive even for older users. Great for customer support, especially when customers need an extra hand locating things and explaining what they are seeing. Review collected by and hosted on G2.com.

Amy C.Mid-Market(51-1000 emp.)

5.0

The option to share audio, draw and direct customers, the option to mute now and the clarity of sharing screens anywhere in the world! I will also say that the product is very reliable and easy to use - no training required at all actually. Plug and play! Review collected by and hosted on G2.com.

Verified User in AutomotiveEnterprise(> 1000 emp.)

4.0

The ease of which a customer can grant access and screen share is crucial to the tool. It allows for seamless communication and improves our training efforts immensely. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

2.5

My experience has been very mixed. When I think about the idea of upscope it is that I am trying to provide a better experience. However I often run into issues getting onto the call. The call doesn't connect. The image lags sometimes so I can't see the screen the customer is on for a bit and when I am having to only take one chat to focus on the upscope instead of multiple chats, I feel this actually backtracks the usefulness of the app and makes it an even larger hindrance than if I was to stick to chat. Review collected by and hosted on G2.com.

Joe B.Customer Care Representative

3.0

Connecting to the correct user session isn't totally reliable. I've had to say "Sorry, it doesn't seem to be connecting" more times than I'm happy about. Review collected by and hosted on G2.com.

Verified User in Financial ServicesEnterprise(> 1000 emp.)

3.5

Sometimes the clients do not show as active even though they have told me multiple times they are logged in, at times like that is can be very frustrating as we tell the cl that we can assist but then we basically have to do it blind, also sometimes the names are innacurate making it hard to find the CL Review collected by and hosted on G2.com.

Fotios K.Computer Software

5.0

Upscope is the simplest and easiest way to screenshare.

nadia p.Banking

5.0

-highlighting things and being able to follow

Thao N.Entertainment

5.0

It is extremely helpful with my position because we're working with clients and customers all the time and it's helpful to be able to see their screens so they can walk us through the issues they're facing and it's not just theoretical.

Bill C.Telecommunications

1.0

Crashes and view of customer screen is not adequate.

Alison P.Printing

2.0

So far its been very unreliable, have to triple check the customer is linked and can accept screen share invite. One chat where this service really would have helped wouldnt allow me to connect to the customer. Super frustrating

ELIZABETH H.Financial Services

3.0

With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes.

Jonathan S.Product Manager

5.0

With the help of a developer it was so easy to get started. Upscope allows us the ability to see our customer's screen to help guide them through the process with one click. Combine Upscope + Intercom and you have an amazing solution to assist your customer remotely. Love it!

Dan N.Customer Experience Team

4.0

Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool!

Jonathan S.Product Manager

5.0

Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction!

Lexx F.Community Support Supervisor

3.0

It was easy and fast to use

Jean B.Training team lead

5.0

No Comments

Halimatun Z.IT Manager

4.0

No Comments