- Ariya S.Software Developer
Zoom sets the standard for video conferencing software with features that make multitasking easier. You can do anything on Zoom to make remote work convenient, as there's no shortage of communication, collaboration, or sharing. You can connect with one or multiple people for chatting, calling, or conferencing, no matter the distance between or among you. For tasks that involve group discussions and teamwork, Zoom offers features like screen-sharing and whiteboarding to collab and improve productivity. In today's world, we're dependent on many applications for carrying out various tasks. Zoom makes it easier for us as it can be connected to many of the commonly used software today so that we can access them quickly within the Zoom application. For instance, if you're in a meeting on Zoom and want to access Trello or Asana to manage your project or daily tasks, you can integrate them with Zoom and open them from the Apps tab at any time. In addition to being an excellent tool all-around for video conferences on desktops, Zoom stands out because it is portable. You can use Zoom anywhere, whether on your phone, tablet, or web browser. The web browser application is the most helpful as you can invite people to meet who aren't pre-existing users. Zoom permits them to join the sessions as a guest, which is excellent because it speeds up the meeting setup process. Zoom conferences are recordable without any external software, so you can rewatch meetings and listen to the discussions whenever possible. Zoom is practicable in many scenarios, such as remote work, online classrooms, interviews, training, internships, business conversations, customer support, data management, etc. Zoom is not very data-efficient. It requires a steady and strong internet connection. We've noticed during meetings that if we have any other application in the background that also requires good internet, the conferencing quality tends to deteriorate on Zoom. I currently work from home and rely on Zoom for all my conferences. My work begins and ends with Zoom. Developing software and writing and editing it daily is a team effort, so frequent communication is necessary. Zoom solves all those problems by providing a stable platform to meet, talk, share, and collaborate. With quick integrations, we can share files, work on PDFs, set deadlines and lists for tasks to complete, manage our progress, create and show presentations, and create software algorithms seamlessly using whiteboards built into Zoom. Our company has branches in many places worldwide, like India, Singapore, Australia, Israel, the Czech Republic, England, Northern Ireland, Canada, and the US. Zoom enables us to connect and engage in conversations socially and for business reasons. Every six months, we have internship onboarding and recruiting new developers who require training in our field. Through Zoom, we've conducted training sessions and interviews, where we can communicate face-to-face and view their resumes via file-sharing. Zoom has also been an excellent VoIP channel for all business-related calls. It allows us to route calls and host a customer support platform, where we can see all the call logs and create reports based on them.
- Dhiya P.Software Engineer
Zoom is priceless when it comes to remote work. It is free to use for the most part and works perfectly for teams or companies of any number of people. The different types of communication it offers make it excellent for remote discussions. You can send text messages, have voice-only or video calls, host formalized meetings, and send voice recordings to communicate. Zoom is one of the few applications that allow you to test your microphone and webcam settings before logging into a conference. So this helps to avoid any issues once the meeting begins, as you can resolve them beforehand. Zoom takes the word portable to the next level, as you can use Zoom on portable devices like your laptop, cellphone, etc. Zoom has data servers worldwide, so no matter where you are, you'll still be able to connect to meetings without experiencing lag. This makes Zoom the best software for remote work, as it genuinely lets you be remote. You can do more than just discussions in your conferences. Zoom allows you to send files to anyone, share whatever is on your screen, share PowerPoint slides, draw creatively, write using a virtual whiteboard that you can save, etc. You can set up a Zoom room where multiple users can share their screens. Our internship training program works thanks to this, allowing us to see what our interns are doing in real time and assist them if needed. Recording a conference through Zoom is seamless, and you can even get a decent amount of cloud storage space to store your recordings. New users may find it a little limiting for group conferences, but Zoom is worth every penny for the subscriptions. Streamlined conferences and providing an excellent remote work platform are two problems Zoom aids in solving. Much like many companies, our company was severely affected during the pandemic. But with the adoption of Zoom as our primary platform for all work-related things, we solved a lot of problems challenging us daily. Communication never became an issue, and collaborative work has been effortless. We can share, discuss, and assist people internally and externally. Email file attachments are a thing of the past thanks to Zoom's quick and real-time file sharing. We temporarily halted our internship program during the pandemic as we couldn't assist and train our interns in person. But this was another problem that Zoom solved through screen sharing and conference recordings. Our company wouldn't be where it is today without Zoom being our backbone during the pandemic.
- Krishna P.Software Engineer
Zoom is the key to productivity. It encapsulates all essential features for daily work life, like meetings, quick calls, and instant chats. You can converse with one or several people at the same time. Zoom is a cross-platform app allowing you to talk with people on your mobile if you're away from your laptop or computer. During the pandemic, Zoom became the #1 software for all business needs as its features cater heavily to producing high yields and maintaining a healthy level of communication. Its user-friendliness paved the way to make an easier transition from on-site work to remote work. With intuitive tools like screen-sharing and online whiteboarding, we can collaborate on software coding and producing content as a team. You can communicate through multiple means like calling, voice chatting, video chatting, messages, and scheduling meetings. The clarity of video in conferences is exceptional. The audio quality is impeccable, ensuring that no word spoken is misheard or unclear. Meetings are the most beneficial aspect of Zoom as they allow people to join them from anywhere, including web browsers. When we want to meet with partners who aren't predominant Zoom users, we can just send them the URL and code, using which they can join us on their browsers. Last but not least, Zoom is integratable with many software to form a complete workforce solution. There's nothing I've found to dislike about Zoom so far. Zoom is our complete workforce solution, through which we work in collaboration remotely. We have dedicated rooms for different teams and project work, making it easier to manage discussions and files shared and communicate effectively. Zoom is intuitive to use, especially on mobile phones, which is handy as we use it whenever we're away from our computers to share quick messages and notify one another regarding business conferences with our partners. It was an immensely helpful addition to our arsenal during the lockdowns when we couldn't work on-site due to heavy restrictions. To date, Zoom has made it convenient to handle all calls and route them as needed, enabling customer support services directly with the engineers. Conversing with overseas business associates is seamless, as we can schedule meetings that are convenient for any timezone. Although we don't work in the same floor anymore, we use subtitutes like screen-sharing to enhance our work sessions. Although we haven't spent much on Zoom, the ROI has been exceptional thus far.
- Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)
In terms of technology, no doubt Zoom is a leader on the market. However, it comes to 2 needs: 1. Team calls / customer calls 2. Webinars Webinar side of Zoom has been very frustrating. I have left multiple product feedback and whenever I had questions to support team, I felt like they would not read it at all and just refer me to the help center. At last, I had to run a webinar and add more sessions, by doing so it removed ALL the registrants for upcoming session. This has been the most frustrating experience so far. I have contact support and the ticket has been marked as resolved because I have received an automated message referring me to... their online help center, where I can train myself on Zoom product. Frankly, it makes my life harder, not easier. Probably this is due to their rapid growth that the company is not ready for in terms of customer services & experience. I'm not sure how come that the product is missing the very basic functionality that helps me scale my work and become more efficient when it comes to MY customers. Good tool for calls. Not good tool for webinars and scaling work when it comes to virtual events. Zoom is causing me problems, rather than solving my problems. Of course, thanks to Zoom I can run webinars, unless Zoom kindly removes all the registrants if I want to add more sessions to my recurrent webinar. Pulling stats is also extremely painful. Adding a pop-up survey after a webinar (instead of pasting a link to Google Survey) is still missing (1 year at least). The only problem that it is solving is a reliable and smooth connection.
- Verified User in Higher EducationEnterprise(> 1000 emp.)
It's an okay software for the normal user....but I struggle using it as a hearing impaired person. I do not like the lack of in-software automatic captioning. I have to jerry-rig my smartphone to get the captions from a Zoom meeting, which my organization uses heavily. I would prefer to see everything in the same screen, especially if someone is sharing their screen. I am aware of being able to use Otter.ai, but my place of employment does not allow anything in the Zoom marketplace, because they don't want to be billed, supposedly. I honestly prefer Google Meet over your software, as it offers pretty accurate in-software automatic captioning - I use it for a volunteer group that I am in and all I have to do is click on the CC button and presto! I have captions! Hearing impaired individuals should not have to come up with their own solutions in order to use a product that their company forces them to use. If you have hearing impaired individuals in your organization - allow them to use Otter.ai to get captions within the meetings. The benefit is that our department CAN work from home - we have been working from home for almost six weeks now. Hi there - Thank you for your feedback. We value your input, as we are always exploring ways to improve. If you would not mind, please relay your feedback here, under "suggest an idea/improvement" https://www.zoom.us/feed, so we can investigate more. Thanks!
- Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)
The service works quite well. It's not like being in the same room with someone, but for video conferencing, it's at least as good as the other services I've used. I use Zoom for demos and conferences. When using it for demos, the control metaphor is, seemingly, always in the way. And on the flip side, when I use it for conferencing, I find it difficult to find at other times. However, all of that is workable. What is not workable is their cancellation process. I've tried to cancel for 3 weeks. Not only is the process not self-provisionable, but they make you reach out to a human (where they try to retain or even upsell you). I asked to cancel one week before the data and yet they hit my credit card again and have become unresponsive after 2 more weeks. This is TOTALLY unacceptable. Video conferencing and demo software. A fairly ubiquitous system for connecting remote parties.
- edoardo f.Health, Wellness and Fitness
Ho iniziato ad utilizzare Zoom Meeting durante la pandemia per esigenze lavorative, ma da allora non posso pi farne a meno e ancora oggi continuo ad utilizzarlo settimanalmente per impegni di lavoro.
- Shaina G.Hospitality
- Anonymous ReviewerResearch
Zoom is very reliable, easy to use connect as much as possible people all over the world, it's user friendly, zoom consume less data, audio are audible and clear, HD video are perfect and clear.
- Amber S.Health, Wellness and Fitness
It's an ok experience,I wish it would not freeze often
- Elizabeth E.Consumer Services
- Paul A.Construction
I am not happy and wouldn't purchase to use it. The people I join with are the one who purchased it but I would definitely not.
- Stefan ScherbikAssociate, Video and Collaboration
Zoom is the perfect blend of ease of use, smart technology and performance, cost-effectiveness, and features. When we started with it two years ago, it was still something of a promising startup. They've gone from that to a Gartner-recognized industry leader in a very short period. Before Zoom, we had been using Brother OmniJoin as our main video conferencing platform, but many found OmniJoin to be clunky, so it became known as an interim solution while we searched for something better. We had also been using Adobe Connect for large trainings and webcasts. Adobe Connect is great for niche use, but due to its expense, old business model, lack of focus on participant video, and some compatibility issues, it would have been impossible to scale. While we began to evaluate other technologies, we looked at WebEx, Join.me, GoToMeeting, and BlueJeans. These are all perfectly capable platforms, and there's a reason they're so popular among other businesses. BlueJeans is the best among these in my opinion. But pound per pound, none of them compared to Zoom. Some companies may prefer the low cost, easy support, and wide availability of something like Google Hangouts or Skype. And those with Office 365 subscriptions may find it very easy to justify using Skype for Business, which is not at all a bad move. But Zoom was the clear winner for our company, and around here it enjoys an NPS hovering in the 70s and 80s.
I believe I've made clear so far the situations in which my company has found Zoom useful. We had evaluated many platforms before arriving at Zoom, and two years ago they were a fraction of the platform they are now. Since they've added features like breakout rooms and whiteboarding, we were able to get our company trainers off of the unintuitive, expensive Adobe Connect platform and onto Zoom. So whether it's training, outreach, recruiting, telehealth, team meetings, webinars, etc., Zoom is robust enough to be well suited for whatever you can throw at it.
Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance. Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology. Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.
While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet. I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live)
- Verified User
I've have deep experience with Polycom and Cisco video conferencing products. I consider Zoom to be far superior. I also have deep experience with Adobe Connect. I consider Zoom to be far superior. I also have experience with Skype for Business. I consider Zoom to be far superior. Some of the reasons for favoring Zoom: 1) top notch content sharing 2) extremely easy to use and thus adoption will always be better 3) affordable 4) reliable 5) secure 6) versatile for educators and telehealth professionals.
I believe Zoom is an excellent choice for telehealth, education, and collaboration with both internal and external colleagues. I would recommend Zoom for all end-users due to Zoom's advanced position within the video conferencing industry. Zoom has also made critical investments in data centers around the globe, making it a great choice for organizations engaged in international efforts.
In Zoom video meetings, it is easy to include callers on telephones because Zoom provides telephone numbers in the email invitations to participants and thus the audio from telephone participants is automatically integrated into the video meeting in a balanced and technically correct manner. Zoom offers superior content sharing functionality. Even full-motion YouTube videos with their soundtracks can be shared with video meeting participants. In contrast, most competing web conferencing products cannot successfully share such video content. Zoom Rooms represents a revolutionary new way of setting up conference rooms with relatively low-cost, high-quality USB based peripherals. Key advantages of Zoom Rooms include wireless content sharing, calendar integration, voice control, superior ease of use. Zoom offers a variety of packages that allow end-users to buy only the features they need and not have to spend extra for features they do not need. Zoom offers compatibility with traditional legacy hardware H.323/SIP devices. Zoom interfaces are easy for people of all skill levels to use. Zoom is affordable. Zoom is reliable. Zoom handles low-bandwidth with grace. Zoom offers a webinar mode that is incredibly useful for reaching very large audiences. Zoom webinars can be broadcast directly to YouTube or Facebook.
If possible, I'd like to learn of a way to have Zoom record video/audio to a Cloud storage location even under a HIPAA agreement. As I understand, the current product allows the end-user who is not under HIPAA to record to either 1) local hard drive or 2) Zoom's Cloud drive. But end-users who have a signed Business Associate Agreement (BAA) from Zoom currently cannot record to Zoom's Cloud Drive. I'd like to see the Zoom Rooms iPad software be enhanced, if possible, to control lights, screens, etc. Or, as an alternative, I'd like to see tighter integration with Crestron controllers. I'd like to see Zoom continue to expand partnerships in ways that are strategically beneficial.
- Steve SuryaSolutions Architect
We used Gotomeeting and Skype for meetings before we switched to Zoom. Since we started using Zoom, the meetings have gone really well. Only Zoom works great on low bandwidths but GoToMeeting and Skype do not work great for low connections. Also Skype does not work well when there are more than 2 people on the call but Zoom works great with any number of people. GoToMeeting updates are terrible and most of the times meetings get delayed because of updates, but Zoom does not have this problem.
I guess Zoom is best among available collaboration tools like WebEx, Gotomeeting etc. Zoom works with less bandwidth and still provides a great sound quality. Sending an invitation to others is very easy using Zoom. Also the Zoom app download does not take much time and people can easily join the scheduled Zoom meetings. I love using Zoom for calls.
Zoom is best software for low bandwidth connections. In case internet is working slowly, Zoom can still provide a good quality meeting. I have seen Zoom work well even on slow connections. It has great sound quality. Even if there are a number of people from different locations, the sound quality is always good. One important feature of Zoom is, that it does not disconnect the meeting if organizer loses the internet connection. Zoom auto switches the organizer, which is great feature really. The screen sharing feature is great and it works again really well with a low internet bandwidth.
User Interface: I think Zoom has great features but the main area where it needs improvement is the user interface. Zoom always sticks on the top of screen in the middle, so sometimes if we have to click on the header in the browser, we get stuck because of the Zoom Meeting user interface. Also sometime it is not easy to find options very easily. Call Out functionality: There needs to be an easier way to call out to mobile phones using Zoom's call out service. It would be really helpful to have. I have a Zoom app installed on my Macbook Retina, and every time I login to Zoom, I click on a setting "remember my login". But still I have to enter my username and password every time I access Zoom. I'm not sure if Zoom saved the logins but it never worked for me.
- Hassan SiddiquiFounder & CEO
Our current arrangement that incorporates 100 members, for both video conferencing and online classes, are estimated at a moderate cost for every month (GoToWebinar is almost twofold in cost for a similar arrangement). The sound on calls and online classes runs well; we have never encountered any issues with dropped calls or glitches during online courses. Being able to join calls and online classes from any work area, tablet, as well as telephone (iOS and Android) is helpful for anybody hoping to get to meetings in a hurry. Zoom incorporates different features like live screen-sharing, whiteboard, and so forth. This makes working remotely easy. In the event that you are holding a worldwide meeting, students can join through any workstation. Zoom proves to be useful when working with dispersed groups.
Moderate. Dependable. Simple. That is Zoom more or less. Before Zoom, we had encountered the sorrow of running an online class just to have the sound go out and glitch the whole time finally making our participants drop off. That is not the situation with Zoom. It proves to be useful when working with dispersed groups; Zoom's meeting calling highlights are extraordinary for doing demos, dash arranging, and so on. I wouldn't suggest Zoom for creating superb recordings for business use or for introductions with a huge group of people (over 100 members), however, it works flawlessly for individual activities and for most conferences.
Repeating meetings by creating a changeless Zoom Connect. Video & sound controls. Meetings can be planned in seconds and added from Zoom's platform to Google Calendar, Yahoo Calendar, or Outlook Calendar which allows you to set up welcomes and include extra participants. Zoom gives you the choice to either try out a month to month or a yearly arrangement. You can deactivate and additionally reactivate whenever (useful for sparing additional bucks in the event that you don't run normal month to month online classes).
The toolbar won't show up when set at the base of the screen, so controls become inaccessible. There is no real way to resize the toolbar which consumes an excessive amount of room on minor screens (screen size of 13 inches and underneath). It takes a significant effort to resize the primary meeting window. Certain things on screen will be covered or vanish and end up making the recording unusable.
- Verified User
At the Technical University Berlin, multiuser video conferences using Zoom are mostly used to support new online formats for teaching but also to improve communication among scientists. Zoom is integrated into the existing Moodle-based IT infrastructure at the TU Berlin.
Zoom is well suited for meetings of small and larger groups of people to discuss in a lecture room/seminar/webinar style. Here it is certainly one of the best solutions on the market. The implementation of breakout rooms is very rudimentary and does not allow users to pick whom they want to discuss with. The chat functionality also has a somewhat rudimentary appeal, and for most use cases, other solutions are more appropriate here. The video recording of meetings is a nice feature but might be problematic due to privacy protection. Webinars add some further functionality, for which, at least in educational settings, the standard Zoom video conferencing solution seems less restrictive and is a better choice. This might, however, depend on the preferences of the user. However, from my own experience and reading about other platforms, one gets the impression that Zoom does not invest sufficiently in their billing and support departments, resulting in long waiting times and often embarrassingly inadequate solutions for paying customers. Despite the very good product, the lack of support is a no-go in a professional setting.
Powerful combination of video conferencing and desktop sharing. Ease of use. Stable application, that works on many platforms.
Billing Customer support Response time to issues
- Simon NeedleMusic Teacher
With the Zoom price increase on their free plan, they are strong-arming existing users and damaging brand goodwill. 1-on-1 Zoom lessons were previously free for unlimited minutes. Rather than identifying and eliminating their wastage and accounting for the goodwill, an unlimited free video conferencing service provides, without prior warning, they limited that time to 40-minutes. It is likely a blow to business with existing meetings on the books and it was not sufficiently publicized. If I stand to lose money on my existing meetings because my services cannot be rendered in the agreed-upon 55 minutes, how am I incentivized to upgrade my plan? Zoom and its fiduciary partners should reconsider their policy. However, I am impressed by the functionality of WhereBy and will be porting my services through them in the meantime!
Zoom has severely injured the goodwill it has garnered over the worst of the pandemic. After capturing the market share with free unlimited 1 on 1 meeting, strong-arming users who are dependent on this infrastructure is, at best, insulting and at its worse, an unethical positioning in the marketplace.
Uninterrupted meeting connection Functionality with external microphones Complementary screen sharing
Change in subscription plan will cost small businesses the most The lack of a warning for the new free meeting time limit creates a wedge in user trust $15/mo plan is not competitive with free services with similar functionality like WhereBy
- Suzana P.Marketing Director
Overall, Zoom Meetings & Chat has become a great way to get work done in a simple manner. Everyone is online now, and in person conferences are outdated. Whether you're working from home, remotely, or need several members in different states to jump on a conference, and watch your screen for training purposes, I would recommend it. Overall it is pretty easy to use, but I would definitely RUN A TEST MEETING FIRST with at least one other person so you can guide colleagues accessing it for the first time. I have used other video meetings, and Zoom has worked seamlessly for me. Of course you don't need to use it just for business, my son's classroom uses it, as well as you can chat with family members, change backgrounds for fun interaction too. I will likely continue to use Zoom Meetings & Chat for a long while.
This is a great time to use modern software like Zoom Meetings & Chat for video conference and meetings. I will try to go over all the features which I believe makes this software customizable. You can use it either through a desktop, ipad or tablet, as well as your cell phone. The cellphone or other tablets may have limited features though. The thing I like the most about Zoom is being able to schedule several meeting, invite individual members to the meeting, either through a meeting ID number and password (optional) or a specific URL as an easy access link. I believe all invited need to have the software downloaded AND create a login. For training purposes, you can easily show your screen to your meeting members, so if they have a hard time accessing or understanding the information given to them, you can show them step by step. The host can also screen record the meeting to share with someone that wasn't available to attend the meeting. The host is the only one who can all members at once and individually mute/unmute. Everyone has the option of seeing a gallery of members on one screen or one person at a time (generally whoever is speaking). Lastly, there is a chat option included, but if you're on a tablet or phone you can't access the chat and see members at the same time. The chat is good to share links or information shared that you want members to access. Sorry about the list but they really have SO MANY OPTIONS.
The host MUST have a strong internet capability otherwise there may be some lagging so keep that in mind. Also, members that are accessing the meeting over a phone or tablet may have a limited amount of features, so I highly recommend a desktop (with camera) and hard internet wired for a more professional approach. I do believe they have currently waived the 40 minute max for meetings, but generally, I think you have to pay extra to have meetings longer than 40 minutes. This is not usually a problem, unless you have a very long meeting. Meeting Security/Safety is another issue. I would HIGHLY suggest not sharing URL links online. ONLY SHARE URLS OR MEETING IDS DIRECTLY WITH WHO YOU WANT TO ATTEND, AND HAVE IT PASSWORD PROTECTED. If your meeting isn't password protected, it may be likely that anyone could access your meeting. The last thing you want is a stranger jumping into your meeting and roaming free on what they say or show. There are people like that out there, so save yourself the trouble.
- Madeleine W.French Teacher
Right now, my company is moving all language classes to Zoom for the foreseeable future until further notice, in order to commit to social distancing during the coronavirus crisis within the Washington, D.C., and New York City metropolitan regions. Although we are still within the first two weeks of transition, it has been a smooth one overall and both teachers and students (as well as company administrators) seem pleased enough in spite of the vast differences between virtual learning and in-person classes.
There are *so* many features that are amazingly effective for language learning in a virtual classroom. Besides the expected (and helpful) virtual whiteboard and screen sharing available to both me as the teacher and other users as students, there are also Breakout Rooms. This is essential for learning any foreign language; the Breakout Rooms simulate partnered or smaller group activities that are necessary for practicing the target language in context with another learner. These allow students to speak one-on-one (or in small groups) with each other for a brief exercise before returning to the Main Room of the video chat. The teacher can also check in on each of the private Breakout Rooms to make sure everything is running smoothly, and if a student requires immediate help, there is another button within a Breakout Room to let the teacher know. Lastly, one feature that I have not found in other video chat software such as Skype or Google Hangouts is the virtual hand-raising button. This prevents users from speaking over each other, and the host/teacher can immediately tell which student would like to ask a question.
I think almost everything could potentially be improved... It is always harder to conduct a meeting virtually than in real life, especially when that meeting is a *language lesson.* It is the first stages, however, so I and my students will have to adapt over the next few weeks. That said, I am a little frustrated that the host/teacher cannot share a screen view or a whiteboard during the Breakout Rooms. This forces students to share their own screens with each other, and/or have other apps open at the same time. I would like for them to be able to access my lesson slides during their small group/partnered activities, but this doesn't seem to be possible yet with Zoom.
- Andrew P.Project Manager
I use this product for countless meetings and I have always recommended it to co-workers. As a project manager, I often throw together meetings to have quick agile discussions with stakeholders and ZOOM allows me to do just that. Even external clients with no experience using ZOOM can access it and use it with little issue. As with all products, the more people are comfortable with the tools that ZOOM provides, the greater collaboration can be. Once people understand this, they find ZOOM to be one of the best tools for their day-to-day and begin scheduling their own web conferences. I think that alone demonstrates how useful ZOOM can be.
Web Conferencing tools were not as useful, recording meetings was not as easy. Users had more difficulty understanding the icons used, or did not associate Skype with webconferencing, and as such would not use the product.
ZOOM is incredibly easy to use. The product is intuitive for the average user and can get you started with a web conference in little time. Most industries rely on some sort of off-site conferencing tool, particularly for large organizations with multiple locations. ZOOM has a quick turnaround, you can have you conference set-up and details to attendees right away. The ZOOM UI during a meeting is very helpful as well, you can switch between a presentation, to video conferencing, and teleconferencing with single commands. Other users are presented with a simple and intuitive dashboard to allow them to share and participate. I have never run into a technical issue that wasn't easily overcome, and almost never had any issues during a presentation. Participants have a wide array of participating as well, with a helpful and discrete chat box and ways to "jump-in" without needing to pause the conference.
Audio can be tricky depending on how you have your conference rooms set-up. When using at home or at a desk, this is not an issue, but in conference rooms with in-room audio connected to the presenting computer, there can be echo. This is mostly user-caused and can be easily fixed, but it is something that has come up more than once. Some users have trouble figuring out how to mute or turn their camera off, and the web conference client at times requires refreshing when it doesn't launch initially.
- Verified Reviewer
Again, the issues I am highlighting are fairly nit picky as Zoom is vastly superior to the previous product we were using (Goto Meeting)
More user accounts for the same price
So lets start by acknowledging that every single professional conference call/virtual meeting software or product has some flaws. None of them offer everything you want without some glitches or issues. That said, I've used countless other products/vendors and can I attest that Zoom is easily the best of its class available on the market. I love that there is a simple Zoom add-on you can download into your personal Outlook to make scheduling meetings incredibly easy. Love that all employees get their own accounts/unique login ID's. I think the mobile app is also a big plus, as I have joined meetings and viewed what others are sharing directly on my phone. The customization options are outstanding.
Couple of areas for improvement: - It doesn't need to blast super loud "this call is being recorded." That can freak some interviewees out. Consider changing to a visual cue that the call is being recorded (or a more subtle audio cue) - Really wish there was a feature that warned you when you've accidentally scheduled two zoom meetings that overlap (with the same user/login). Could be helpful - The biggest issue in my opinion is the fact that sometimes I don't fully end a zoom meeting and when I have another zoom call/meeting immediately in succession, it can sometimes say that the other meeting hasn't ended and I somehow am not able to end the first meeting in order for others to join the new meeting. -Overlapping meetings (under a single user login) is by far the biggest area for improvement. We run into that issue pretty regularly - Sometimes the call/meeting recordings don't show up or download
- Yann I.Consultant
I can say without doubts that Zoom Meetings has been my go-to platform for hosting all types of video conferencing calls and its pros definitely outweigh the (couple of) cons.
I have been using Zoom Meetings for video conferencing calls for years, even before the pandemic hit. There are a few things that, in my opinion, really sets Zoom apart from similar platforms. First of all, there's its connection stability. I have tested quite many other solutions and none has had a stable connection as reliable as Zoom. Additionally, I like the fact that you can host and initiate, or participate in, video or audio calls from either your web browser, the Zoom app on your computer or even on your smartphone or tablet. Plus, Zoom keeps adding features that may look small at first but that actually play a difference, such as the ability to enabling/disabling screen sharing for participants of a meeting, or organize a Zoom "room" into breakout rooms. And if you're planning on getting started with Zoom, you'll be pleased to know that the platform lets you schedule calls and it integrates with a ton of other apps and services - including calendar options, scheduling tools and some platforms designed to host virtual summits and digital conferences.
While Zoom Meetings is a very solid platform and can be used for recording content too, I have often found that the audio quality of the recordings isn't the greatest... I'm not sure exactly why that's the case but I have noticed this in different contexts in which I , and others, have used Zoom to record video content (e.g. interviews, roundtable conversations, etc.)
- Jayaprakash S.Town Planner
Remote meetings , workshops and official dicussions are conducted easily from anywhere, and anytime. It is a great platform which fullfils the need of communications of various workplaces. It provides almost all the functions and options which are necessary to conduct the effective virtual meetings.
User friendly platform and work without any connectivity problems
We bought the zoom package in 2019 to continue the various communication process in our workplace that has been disturbed by the covid-19 pandemic situation. It is a great medium which help to facilitate the remote communication in an effective way. The user-friendly platform of the zoom let users to easily participate in the virtual meetings and workshops without having much computer knowledge via any devices which have internet access. Compare to other software, it is just a matter of few clicks to schedule and join to the online meetings. Even with the free version of the Zoom software, it is possible to host the meeting up to 40 minutes with less than 100 participants. Features and options such as chat box, breakout rooms for focused group discussion, screen sharing, taking & granting control of the computer's screen with permission of the target participant facilitate the virtual communication just like the physical interactive meetings.
Like other commercial products, significant amount of money and monthly or annual subscription fee has to be spent, if we want to utilize more functionalities and capacities such as hosting the meeting with more than 100 participants and extended time period with other benefits.
According to several experts, Zoom has major security vulnerabilities. (https://protonmail.com/blog/zoom-privacy-issues/) Zoom allows your boss to track your attention during calls, shares the copious amounts of data it collects with third parties, and has already had a major security vulnerability. Zoom does not use end-to-end encryption, but only uses transport layer security (TLS) encryption. And online trolls have also taken advantage of default Zoom settings to Zoombomb, public confere...
Zoom is just horrible. There are two awesome Open source alternatives that run on many servers and protect your privacy... And there is Zoom. You literally give some dubious newcomer tech giant in the US the rights to record your face, apply background filters (i.e. run AI over the video) and more. You have no idea what they do with your data, as it is on their servers, you have no control. AAAnd they watermark every stupid recording with their logo. Use BigBlueButton or Jitsi, trust me.
Awful software with lack of security and internet acceleration. I have experienced several times being trolled in a Zoom class by some stupid hacker kids, while the incident hasn't happened a single time in Google Meet or Microsoft Teams. I don't understand why many businesses and universities still stick to this software. If I got a chance, I would suggest people replace Zoom to other open source alternatives.
Terrible OAuth implementation... sometimes exposing you to phishing, but wow did they put a lot of work into their platform. They have Fedora RPMs, Debian .deb's, a chrome app, a web client, android and iOS apps... it's truly impressive how complete their lineup is.
Free videochat without the bloatware that Skype has become. I'm not even in the target audience but it covers my needs perfectly.
I like Zoom because it helped me a lot to stay in touch with other students and professors without having to meet them in person!